How can I return my Louis Vuitton order?

Our Client Advisors are available to offer personalized advice and inspiration at +971 800 884 8866.

Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return. Refunds can take up to 14 days to be processed after the cancellation of the order.
 

ONLINE
• Connect to your MyLV Account.
• Request a return from the My Orders tab of your MyLV account.
• Prepare the parcel by placing your item(s) in the original Louis Vuitton packaging and seal the parcel.
• Hand it over to the carrier driver at the scheduled pick-up location.
 

OVER THE PHONE
• Call Client Services to arrange a pick-up.
o You will receive an email confirming your return request, as well as all pick-up details in the event of a collection.
o Your cancellation will be effective from the date you call.
• Prepare the parcel by placing your item(s) in the original Louis Vuitton packaging and seal the parcel.
• Hand it over to the carrier driver at the scheduled pick-up location.
 

IN STORE
• Items purchased online from the UAE website or via our Client Services can be returned to any Louis Vuitton store in the UAE for a store credit, except for Galeries Lafayette and Level Shoes.
• Items purchased online from the KSA website or via our Client Services will not be accepted in any of the KSA stores.
• Refunds may take up to 14 days to be processed, once the item has returned to our warehouse.