Find out more about Louis Vuitton

Should you require information or help, please do not hesitate to contact our Client Service at: United Arab Emirates +971 800 884 8866, Kingdom of Saudi Arabia +966 800 850 0919 where one of our dedicated Service Advisors will be happy to assist you. Alternatively, please use the contact form to contact them via email or via Twitter : @LVServices.

The Louis Vuitton website presents the entire collection of handbags, travel bags, small leather goods, accessories, shoes, ready-to-wear, watches, fine jewellery, pens and books. To discover the complete Louis Vuitton offer, click on the WOMEN or MEN tab on www.louisvuitton.com. Should you require further information on any of our products, please contact Client Service at: United Arab Emirates +971 800 884 8866, Kingdom of Saudi Arabia +966 800 850 0919 where one of our dedicated Service Advisors will be happy to assist you.

Louis Vuitton products are sold exclusively in our own store network. You can find the full list of our stores with their opening hours and contact details in the STORES section of our website. 

Our Louis Vuitton items are also available to purchase online via our website www.louisvuitton.com or over the phone via our Client Service in the following countries: Australia, Austria, Belgium, Brazil, Canada, China, France, Finland, Germany, Ireland, Italy, Japan, Luxemburg, Monaco, New Zealand, the Netherlands, the Philippines, Singapore, Spain, Taiwan, Thailand, United Arab Emirates, United Kingdom and the United States.

Our Client Service number for the United Arab Emirates +971 800 884 8866.

Louis Vuitton refills are exclusively available within Louis Vuitton store network, online on our website me.louisvuitton.com or by phone via our Client Service on +971 800 884 8866.

• • The Louis Vuitton leather goods collections are exclusively produced in our workshops located in France, Spain and the United States.
• • The manufacturing of our footwear and ready-to-wear takes place in France and Italy
• • Our watches are exclusively produced in our timepiece workshop.
• • Our jewellery collections are made in France, Italy and Switzerland.
• • Sunglasses are produced in France and Italy.

In all of our workshops, the choice of the finest material, the experience of our craftsmen and the extreme care devoted to each phase of the manufacturing of our products, perpetuate and renew our tradition of excellence and refinement.

For over 160 years, Special Orders have been a tradition at Louis Vuitton, who take pride in fulfilling travellers’ most exceptional requests helping them to satisfy a specific need, express their individuality or realise a dream.

Louis Vuitton has always offered personalisation services such as hot-stamping or hand-painting. Taking this one step further, with Mon Monogram, Mon Damier Graphite and My LV World Tour, Louis Vuitton now also proposes a way to personalise a monogram or damier bag and really make it one’s own.

• •  Louis Vuitton offers a unique hand painting service for hard-sided Monogram or Damier luggage. This service is complimentary and can be requested in any Louis Vuitton store.
• •   Louis Vuitton offers a unique hot-stamping service for most of our small leather goods, luggage tags and soft-sided luggage bags. A preview of this service is available online in the individual product page. This service is complimentary and can be requested in any Louis Vuitton store, online www.louisvuitton.com or over the phone when placing an order via our Client Service.

With Mon Monogram, Mon Damier Graphite and My LV World Tour it is possible to create and own a truly unique bag by personalising a selection of bags, suitcases and small leather goods.

A set of two-tone initials of up to three letters, either vertical or diagonal stripes, or a combination of both initials and stripes can be chosen from a range of 17 different colours resulting in more than 200 million possible combinations per item.

Once the combination choice has been made, the order is then sent directly to one of the Louis Vuitton workshops where the personalised unique Monogram bag is created and hand assembled.

This service is available available online on www.louisvuitton.com and in some of our stores. Stores offering this service can be found under the STORE section or by calling Client Service on +971 800 884 8866.

On request, our craftsmen will customise Louis Vuitton products such as trunks, soft-sided luggage and certain accessories. Should you have such a special request, please do not hesitate of visit your nearest store or call our Client Service +971 800 884 8866.

Maintenance recommendation can be found on each product page by clicking on the product care link.

Should you need to have your Louis Vuitton product repaired, please visit your nearest Louis Vuitton store. Our Sales Advisors will be glad to assist you. To find your nearest store, please visit the STORES section of the website.

Louis Vuitton products are handmade and request the highest level of craftsmanship not only for production but also repairs. In order to guarantee the quality of these repairs, Louis Vuitton do not offer spare parts. If you require further information, please contact the Repairs department in any Louis Vuitton store or call Client Service: United Arab Emirates +971 800 884 8866, Kingdom of Saudi Arabia +966 800 850 0919.

Our advisors are at your disposal. Please contact our Client Service on +971 800 884 8866 from 9am to 9pm everyday. They will be glad to guide you in your choices.

• •  Once you have chosen your products, add them to your cart by clicking on « Place in cart ».
• •  To finalise your order and proceed to the payment, click on «Proceed ».
• •  The order process has 4 stages:
  1. Register by creating your own account or login, with your email address and password.
  2. Fill in the delivery information: receiver’s name and address and select your delivery method.
  3. Fill in the payment information.
  4. Review your order and submit it.

Louis Vuitton will send you several emails during the order process to keep you informed about the different stages of your order.

In addition, your personalised account on My LV will allow you to follow your order status.

Should you require more information or help, please contact ourClient Service on +971 800 884 8866.

Payments are accepted via credit card, debit card with a valid billing and shipping address or cash on delivery. Accepted credit cards are Visa, American Express and Mastercard.

Bank Transfers are also accepted; in order to pay by Bank Transfer, please contact our Client Services at +971 800 884 8866. Please note that processing purchases by Bank Transfer can take up to 14 business days.

When placing an order, your billing address must correspond to the address of your credit card, or we will not be able to process your order.

All transactions are secured. The Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data. The name of the account holder must match he name of the person placing the order.

All transactions are secured. The Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.

Louis Vuitton does not keep any credit card information.

Louis Vuitton deliver in the country where the order has been placed online or by phone. Orders can be delivered at your address or in one of our stores offering the Click & Collect service. The list of stores currently offering this service includes Dubai Mall, Mall of Emirates, Abu Dhabi Marina Mall, Abu Dhabi The Galleria.

Louis Vuitton only offers the following delivery options:

• •  Complimentary Home Delivery:
  2 to 4 Working Days – Always Complimentary
• •  Collect in-store (Store of your choice):
  2 Working Days if order placed before 4pm – Always Complimentary
  *Please note, we do not delivery to Abu Dhabi Sila & Abu Dhabi Ghuwaifat.
  
  To collect your order from a store, you will be required to show your confirmation e-mail, an official photo ID (passport or driving license) as well as the payment card used for the order.
  If someone else is collecting your order on your behalf, please make sure they bring these elements as well as their own ID card and a letter of authorisation signed by you. The store will keep your order for 30 days; after this period, it will be cancelled and returned.
  Ready-to-wear item: if you are picking up a ready-to-wear item, please note that not all Louis Vuitton locations offer fitting rooms and alterations. To find a location that offers these services, please check out STORE LOCATOR for a list of stores that carry ready-to-wear.

Please Note

• •  All orders containing a perfume item and an item of another category will be shipped in 2 parcels; you will receive 2 tracking numbers that might lead to different delivery times.
• •  Delivery times are indicative only and subject to the acceptance and approval of your order. Working days are defined as Sunday to Thursday 9am to 9pm, excluding public holidays in the UAE. Estimated time is calculated from the moment the order is placed.
  For bank transfers the estimated time is calculated from the moment the funds are received in our account. Please note that deliveries can take longer in certain remote areas or if your order required additional security validation.


• •  You can find your order tracking number in your Shipping Confirmation email or go to My Orders page in your MyLV account.

Exceptions

• •  Please note that Now Yours items such as Mon Monogram, Mon Damier Graphite and My LV World Tour orders are delivered and made to order items are delivered within about 8 weeks.

All our products are sent gift wrapped (except agenda refills).

To find more information on delivery or to reschedule your delivery, please contact our Client Services at +971 800 884 8866.

Merchandise in unused and satisfactory condition may be returned for refund, store credit or exchange within 30 days of reception of the order.

Items returned must be in perfect condition, unworn and in their original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes. Perfume products must be returned in their original packaging (and in particular the crystal film covering the perfume box must still be sealed).

Refunds will be made to the original purchaser, in the original method of payment and are available for purchases made in the UAE only.

Please note that bespoke or personalised items such as Now Yours (Mon Monogram, Mon Damier Graphite, My LV World Tour), hot-stamped products, or engraved perfume bottles cannot be exchanged or returned.

Online

Request a return from the My Orders tab of your MyLV Account.
Follow the steps to request a return.

Please note that only returns can be requested online; exchanges must be done in store or over the phone

Return over the phone

For items bought online or via our Client Service only, you can arrange a complimentary pick-up from your address by contacting our Client Service on +971 800 884 8866 everyday 9am to 9pm. Please notify us within 30 days after receiving your order.

Please follow the process below

1. CALL CLIENT SERVICE AT +971 800 884 8866 OR LOG INTO YOUR MYLV ACCOUNT TO NOTIFY US OF THE RETURN
   - You will receive an email confirming your return request.
   - Your cancellation will be effective from the date you call us.
2. PREPARE THE PARCEL
   Put your item(s) in the original Louis Vuitton packaging.  Then, place it in the original parcel as it is reusable.  Seal the parcel with the double sided tape inside the box.
3. HAND PARCEL OVER TO THE CARRIER
   Hand the sealed parcel over to the carrier driver.

Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return. Refunds can take up to 14 days to be processed after the cancellation of the order

Please note that bespoke or personalised items such as Now Yours (Mon Monogram, Mon Damier Graphite, My LV World Tour) or hot-stamped products cannot be exchanged nor returned. Watches or jewellery cannot be refunded unless purchased online or over the phone.
No refund or exchange will be offered for swimwear or earrings for hygienic reasons.

Return in-store

Items purchased online from the UAE website or via our Client Service can be returned  to Dubai Mall, Mall of Emirates, Abu Dhabi Marina Mall, Abu Dhabi The Galleria.

Refunds may take up to 14 days to be processed as the item has to return to our eCommerce warehouse. You may return your item to the warehouse directly by following the procedure describe below.

Merchandise in unused and satisfactory condition may be returned for store credit or exchange within 30 days of purchase when accompanied by the original sales receipt.

Items returned must be in perfect condition, unworn and in their original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes. Perfume products must be returned in their original packaging (and in particular the crystal film covering the perfume box must still be sealed).

Please note that personalised items cannot be exchanged or returned. Watches & Jewellery cannot be refunded unless purchased online or over the phone. No refund or exchange will be offered for swimwear and earrings for hygienic reasons.

Exchange

• •  Products can be returned for exchange in following Louis Vuitton stores in UAE (Dubai Mall, Mall of Emirates, Abu Dhabi Marina Mall, Abu Dhabi The Galleria) and abroad (with the exception of Brazil, China, Colombia, India, Jordan, Kazakhstan, Lebanon, Mexico, Dominican Republic, Russia, Thailand, Vietnam, Korea and Taiwan.
• •  Personalised products are not exchangeable.

• •  Louis Vuitton offers you the possibility to make a gift to the person of your choice and have it delivered directly.
• •  When processing the order, you will be able to add a personalised message with the gift.
• •  In order to ensure a high quality service, our Client Service advisors may contact you about your order. For details, please consult the general terms of sale in the Legal information section, or contact our Client Service on +971 800 884 8866.

Where is this service available from?

Have your order delivered in the store of your choice.
The list of stores currently offering this service includes Dubai Mall, Mall of Emirates, Abu Dhabi Marina Mall, Abu Dhabi The Galleria.

How much does it cost?

This service is complimentary.

Are all products available for Click &Collect?

Click & Collect is currently NOT available for Now Yours (Mon Monogram, Mon Damier Graphite, My LV World Tour), Watches and Jewellery.

What are the deliveries lead  time?

The order will be delivered within 2 working days in the store if placed before 4pm.

A date of delivery will be prompted by the system when placing your order. This date is a best estimate of delivery time but is not a confirmation. You will receive confirmation of your delivery to our store via SMS and email.

For payments by bank transfer, lead times are calculated from the date the payment is received in full.

What do I need to bring to collect my order?

For security reason, in order to collect your order in-store please bring your confirmation email or SMS, plus a photo ID and your payment card.
*Acceptable IDs are passports, ID card or driving license with a photo.

Can someone else pick-up an item on my behalf?

Yes. Yet for security reason, this person will need to show the confirmation email, your photo ID, this person’s own photo ID , the payment card and a letter of authorisation signed by yourself.
 

How long will the item stay available in-store?

30 days. After which period of time  the order will be sent back and you will be refunded

What happen is I don’t want the item anymore?

Please contact Client Service on +971 800 884 8866  to let them know. Your item will be sent back and you will  be refunded.

Can I request a tax  free claim for products purchased by Click &Collect?

Click & Collect orders are purchased online or over the phone. Tax free claims will not be eligible for orders placed online or over the phone, including Click & Collect.

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When using a desktop or a laptop, we recommend that you optimise your display configuration.

• •  To modify display settings on a PC, click on Start > Settings > Control Panel, then select “Display” and choose the “Settings” tab.
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Creating a MyLV account will enable you to:

• •  Follow your online orders, access your purchase history and e-receipts
• •  Manage your personal information
• •  Opt-in/out of Louis Vuitton Digital Communication
• •  Save your personal wishlist for access on any device

Should you have forgotten your password, please click on MyLV tab and select “Forgotten your password?” For security reasons, an automatic email will be sent to the address you have fulfilled, including a link that will alllow you to create your new personal password.

Louis Vuitton offers you the possibility to update and modify all the information of your account by clicking simply entering your MyLV account and directly modifying your details.

To delete your Louis Vuitton account, please contact our Client Service at: United Arab Emirates +971 800 884 8866, Kingdom of Saudi Arabia +966 800 850 0919.

Louis Vuitton offers to conserve items placed in your shopping bag for 30 days on the same device.

Should you wish to preserve your shopping bag and access it from all your devices, please use the ‘save in my account’ functionality available within the shopping bag section.

If you have already signed in to your personal MyLV account, the items placed in your shopping bag are automatically preserved.

Louis Vuitton cannot guarantee the future availability of the pieces placed in your Wishlist or your shopping bag.

Louis Vuitton has put very strict security measures in place on me.louisvuitton.com in order to guarantee your personal information.

Thus, the Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.

Louis Vuitton does not keep any credit card information.

Everybody can navigate on louisvuitton.com without registering personal information.
However, when creating an account and ticking the "Digital Communication" box, a Louis Vuitton website member agrees to be contacted for invitations to Louis Vuitton events, information on the brand and its products or customer satisfaction surveys.
Moreover, when placing an order, Louis Vuitton collects all the data of the customer needed for the shipping and billing processes: name, addresses and email.
Louis Vuitton only provides the information needed to complete the order process to its trusted third-party partners, namely bank institutions and shipping partners.
Louis Vuitton does not keep any credit card information.

• •  The fight against counterfeiting is a long-term element in Louis Vuitton's worldwide sustainability strategy. Louis Vuitton believes that it is essential to preserve the House's ancestral know-how and the work of its craftsmen by fighting the illegal networks that infringe on human rights, the environment and global economy.
• •  Louis Vuitton has created a specific team fully dedicated to the management and protection of intellectual property rights (trademarks, designs, models, domain names, copyrights) based in Paris with regional offices in Tokyo, Hong Kong, Shanghai, Guangzhou, Milan, New York, Dubai and Buenos Aires.
• •  In 2010, Louis Vuitton initiated 10,673 raids (43 per day) and 30,171 anti-counterfeiting procedures worldwide, resulting in the seizure of thousands of counterfeit products and the breaking up of criminal networks. 1250 litigious websites were shut down in 2010.
• •  Louis Vuitton guarantees authenticity by means of an exclusive distribution network; Louis Vuitton products are only sold in Louis Vuitton stores and through the website.

By subscribing to the Louis Vuitton Newsletter and opting-in to receive Louis Vuitton digital communication, you will be informed about the latest products, events and news. In addition, please click on the MAGAZINE tab on me.louisvuitton.com in order to discover the latest information on Louis Vuitton. Should you require more information, please contact our Client Service: United Arab Emirates on +971 800 884 8866, Kingdom of Saudi Arabia on +966 800 850 0919.

We invite you to visit the CAREERS section of me.louisvuitton.com, where you will find an updated list of job opportunities, as well as our application form.

For information regarding the LVMH group, please consult the website www.lvmh.com

• •  Our Find in Store feature provides visibility on the availability of select products in our stores, for in-store purchases only.
• •  Due to frequent store inventory changes, an item’s availability cannot be guaranteed.
• •  To guarantee a product’s availability in your store of choice, we recommend our Click & Collect service to that store. To do so, order your item online or through our Client Services advisors, and select “Collect in store” for delivery.
• •  For any additional questions, contact our Client Services team.