Refund & exchange policy: 

 

New and unused products, in pristine condition, accompanied by original receipt, can be returned for exchange or store credit within 30 days from the date of purchase, in the conditions set out below.  

 

Personalized products, high jewelry and high watches, fragrances, products from kits/batches returned independently of the complete kit/batch, earphones, swimwear and earrings cannot be returned. Exotic products must be returned with original CITES certificate.  

 

Watches and jewelry can be returned only after expert verification by Louis Vuitton, in stores carrying the relevant product offer if and only if accompanied with original receipt, packaging, warranty and product certificates. 

 

With the exclusion of any airport worldwide, returns will be accepted for exchange or store credit in any Louis Vuitton store with the exception due to administrative constraint, of Brazil, China, Colombia, India, Jordan, Kazakhstan, Lebanon, Mexico, the Dominican Republic, Russia, Taiwan, Thailand, Turkey, Ukraine,  the United Arab Emirates, Vietnam and only under specific conditions in Korea where specific regulations apply. 

 

Subject to the above-mentioned limitations, new and unused products, in pristine condition, accompanied by original receipt, may also be returned for a refund in the original payment method, but only prior to the flight's departure (i.e. before the client leaves the country). 

 

For exchange and store credits, in case the price of the product and/or currency in country in which the product is returned differs from its price and/or currency in the country where it was purchased, the exchange or store credit will be exclusively based on the price and currency in the country where the product is returned. 

 

Where products are exchanged, if the new sale is for a higher price, the price difference must be paid by you before the replacement product is provided. If the new sale is for a lower price, Louis Vuitton will, at its discretion, either (i) issue a store credit to you for the difference (but not for delivery charges, if any); or (ii) refund you for the difference (but not for delivery charges, if any) by the method you used for payment. 

 

This return policy is in addition to your legal rights for lack of conformity of products and may be subject to other conditions or limitations in other countries. 

 

Additional policies may be imposed by the airport in which the Louis Vuitton product was purchased and supplement these terms and conditions of sale. 

 

 

WARRANTY FOR DEFECTIVE PRODUCTS: 

 

Louis Vuitton guarantees, in the conditions set out hereafter, that the purchased products comply with your order and with the existing statutory provisions and/or government regulations on the date on which the purchase agreement is concluded, unless you were aware of the defect at such time. 

 

This statutory guarantee allows you to have a defective or non-compliant product repaired or replaced during the statutory guarantee period free of charge after consultation with the store management. Louis Vuitton reserves the right to exchange the product or to reimburse the payment for the product if the costs of repairing the defective or non-compliant product are out of proportion or if repair is impossible.  

 

Louis Vuitton will only be liable under such warranty for default that existed at the time the risk passed to you.  For the sake of clarity, the legal warranty notably does not cover (i) damage resulting from accidents, handling or improper or abusive use (notably considering its destination) of the product purchased (including shocks, strokes, crushes, abrasions, etc.); (ii) damage resulting from alterations due, in particular, to direct and prolonged exposure to sunlight and / or high temperatures; (iii) damage resulting from an unauthorized modification or repair not performed by Louis Vuitton; (iv) the consequences of normal wear and tear; and/or (v) loss or theft of the purchased product. 

It is specified that regardless of the legal warranty mentioned above, you can benefit from commercial warranties which can be, from time to time, offered by Louis Vuitton for certain products. 

 

 

SALES LIMITATION POLICY – PROHIBITED BEHAVIORS: 

 

The products are sold exclusively to individuals (consumers) for personal use or as a gift. Any professional activity and in particular any resellers or intermediaries acting in the name and on behalf of resellers is forbidden. 

 

To ensure better service and better availability of our products, Louis Vuitton limits the quantity of products that can be purchased as follows:  

Per day: no more than 3 leather goods (including small leather goods), 3 accessories, 3 perfumes and/or 3 pairs of shoes. 

Within 4 consecutive weeks a client cannot: (i) purchase more than 6 Leather Goods (including Small Leather Goods), 6 Accessories, 6 Perfumes, 6 Pairs of Shoes or 6 pieces per type of Ready to Wear; (ii) purchase more than 2 of the same identical products; and/or (iii) conduct more than 8 transactions of all kinds of products. 

Within 12 consecutive months: no more than 12 leather goods (including small leather goods), 12 accessories, 12 perfumes, 20 pairs of shoes or 20 articles of ready to wear. 

If you do not comply with the above limitations, our sale advisors may refuse any order or transaction with you for a period of 2 years from your last purchase.  The same will apply in the event of a fraudulent or abnormal order or transaction, or in the event of a dispute relating to a previous transaction or one that does not comply with these terms and conditions. 

 

To ensure the observance of those restrictions, Louis Vuitton Malletier, 2, rue du Pont-Neuf - 75001 Paris, France processes your purchase history. In the conditions set forth by the law, you have a right to access, rectify and delete your personal data, a right to restrict or object to their processing, by contacting personaldata@louisvuitton.com. For more information, please read our privacy policy in store or on louisvuitton.com. 

 

 

MEANS OF PAYMENT: 

 

By entering into a transaction with Louis Vuitton, you represent that you have been, are and will remain in compliance with applicable national and international laws and regulations designed to fight against bribery, money laundering and terrorist financing or any other dishonesty. 

 
Louis Vuitton informs you that:  

 

Payments by checks, corporate card, business card, anonymous credit or debit card, by Bitcoin or any other types of cryptocurrency are not accepted ; 

For payments by nominative credit or debit card or mobile payment service (e.g Apple Pay), Louis Vuitton may first request an original identity document from the cardholder or the user of the mobile payment solution to confirm their identity; 

Moreover, for payment over EUR 750 equivalent in AED the signature of the receipt (or credit/debit card receipt) may be requested and Louis Vuitton may require the production of an original identity for comparison of the elements of identity mentioned on the original identity document and those mentioned on the payment method;  

payments by bank transfer are accepted, provided that the client is the holder of the account. Louis Vuitton may request an original identity document. The delivery of the product purchased will only occur upon effective receipt of the transfer in Louis Vuitton’s account;  

Airport vouchers will not be accepted. 

 

Identity document means an original passport or national identity card. Photographs on electronic devices or photocopies of identity documents are not accepted.   

 

Identity documents are also required as the case may be, along with a proof of residency, to allow Louis Vuitton to fulfil its obligations in accordance with the applicable laws (notably anti-money laundering regulations). 

 

 

SALES TO AIRPORT STAFF/GROUND & FLIGHT CREW: 

 

Louis Vuitton informs you that sales to airport staff and ground & flight crew are not permitted and that the boarding pass of the client will be requested before the client can make a purchase.  

 

 

PERSONAL DATA: 

 

To have information regarding the type of personal data which may be collected by Louis Vuitton and the way such data may be processed, notably for the purpose of our sales limitation policy, please refer to our Privacy policy available in store. 

 

For more details, please contact a member of our sales staff.