Refund & exchange policy: 

 

New and unused products, in pristine condition, accompanied by original receipt and tax-free form (if any and if the tax has not been refunded), can be returned for exchange or store credit or refund within 30 days from the date of purchase, in the conditions set out below.  

 

Personalized products, high jewelry and high watches, products from kits/batches returned independently of the complete kit/batch, earphones, swimwear and earrings cannot be returned. Fragrance must be returned in sealed packaging (and only in the country where it was purchased) and exotic products with original CITES certificate. In addition, refunds are not available for store credits, gift certificates, products purchased with store credits and products purchased with gift certificates. 

 

Watches and jewelry can be returned only after expert verification by Louis Vuitton, in stores carrying the relevant product offer if and only if accompanied with original receipt, packaging, warranty and product certificates. 

 

With the exclusion of any airport worldwide, returns will be accepted (i) for exchange or store credit in any Louis Vuitton store in Qatar and abroad with the exception due to administrative constraint, of Brazil, China, Colombia, India, Jordan, Kazakhstan, Lebanon, Mexico, the Dominican Republic, Russia, Taiwan, Thailand, Turkey, Ukraine, Vietnam and only under specific conditions in Korea where specific regulations apply or (ii) for refund, exclusively in any Louis Vuitton free standing store located in Qatar if the product was purchased in a Louis Vuitton free standing store and exclusively in the store where the product was purchase for transaction carried out in a Louis Vuitton store located in a department store.  

 

For exchange and store credits, in case the price of the product and/or currency in country in which the product is returned differs from its price and/or currency in the country where it was purchased, the exchange or store credit will be exclusively based on the price and currency in the country where the product is returned. 

 

Refund will be made in the original method of payment to the original client. Refunds in cash (for returns and any other reasons under these terms) are subject to compliance with the limits of payment in cash provided for by the laws and regulations applicable in Qatar. 

 

Where products are exchanged, if the new sale is for a higher price, the price difference must be paid by you before the replacement product is provided. If the new sale is for a lower price, Louis Vuitton will, at its discretion, either (i) issue a store credit to you for the difference (but not for delivery charges, if any); or (ii) refund you for the difference (but not for delivery charges, if any) by the method you used for payment. 

 

This return policy is in addition to your legal rights for lack of conformity of products and may be subject to other conditions or limitations in other countries. 

For transactions in leased department stores, additional policies, such as return policies or payment with department store gift cards, may apply. 

 

For more details, please contact our sales staff. 

 

WARRANTY FOR DEFECTIVE PRODUCTS: 

 

Louis Vuitton guarantees, in the conditions set out hereafter, that the purchased products comply with your order and with the existing statutory provisions and/or government regulations on the date on which the purchase agreement is concluded, unless you were aware of the defect at such time. 

 

This statutory guarantee allows you to have a defective or non-compliant product repaired or replaced during the statutory guarantee period free of charge after consultation with the store management. Louis Vuitton reserves the right to exchange the product or to reimburse the payment for the product if the costs of repairing the defective or non-compliant product are out of proportion or if repair is impossible.  

 

Louis Vuitton will only be liable under such warranty for default that existed at the time the risk passed to you.  For the sake of clarity, the legal warranty notably does not cover (i) damage resulting from accidents, handling or improper or abusive use (notably considering its destination) of the product purchased (including shocks, strokes, crushes, abrasions, etc.); (ii) damage resulting from alterations due, in particular, to direct and prolonged exposure to sunlight and / or high temperatures; (iii) damage resulting from an unauthorized modification or repair not performed by Louis Vuitton; (iv) the consequences of normal wear and tear; and/or (v) loss or theft of the purchased product. 

It is specified that regardless of the legal warranty mentioned above, you can benefit from commercial warranties which can be, from time to time, offered by Louis Vuitton for certain products. 

 

ORDER ACCEPTANCE AND DELIVERY: 

 

Please note that we only accept orders from customers aged 18 and over and that products may vary slightly from their pictures shown to you from catalogues or digital media. 

 

Please note that our acceptance of your order will take place when we confirm to you that we are able to provide you with the product(s). 

 

In case of order with pick-up in store:  

 

You expressly consent to the full or partial payment in advance of the product.  The risk of damage passes to you upon delivery of the product, and the ownership of the product passes to you upon the latest of collection or full payment of the product. 

 

You expressly accept that the delivery of the product that you have ordered is subject to its availability in our stocks. We reserve a right to withdraw from the contract, if the product is not available. Should the product not be available, we will inform you no later than 30 days from the date of your order and you will be entitled to the reimbursement of any amount paid to us. Louis Vuitton does not accept any liability in relation to such cancellation. 

 

Should the product be available, the product will be ready for pick-up in store within a maximum period of 60 days following the date of the order, and we will inform you when the product will be ready for collection from the specified store. Longer periods may apply for some kind of products (exotic leathers, exclusive and fashion collection, etc.) and/or in case of delay caused by an event outside Louis Vuitton’s control. 

 

We will send you a notice to tell you that the product is available for collection. You must collect the product within 14 days from the date of the pick-up notice. After the expiry of this term, we cannot guarantee the availability of the product and we reserve the right to withdraw from the sale. If the product is no longer available, you have the right to the full reimbursement of the amount paid to us.  

 

Procuration: in the event that you cannot personally collect the product, before handing over the product, the person you delegate for this task will be asked to produce (i) an original identity document (passport or national identity card), (ii) a copy of your identity document (passport or national identity card), (iii) the original of a letter signed by you authorizing them to collect the product on your behalf, and (iv) the collection receipt. The store may note the numbers of the identity document(s) to prevent any fraudulent use of your identity and/or your means of payment. You are responsible for informing the person you have delegated about all the conditions mentioned herein.  

 

In case of order with home delivery:  

 

Please note that Louis Vuitton does not deliver to addresses outside Qatar, nor to P.O. box, hotels or business premises.  

You expressly consent to the full payment in advance of the product, while ownership of the product and the risk of damage to the products passes to you upon delivery of the product. You expressly accept that the delivery of the product that you have ordered is subject to its availability in our stocks. We reserve a right to withdraw from the contract, if the product is not available. Should the product not be available, we will inform you no later than 30 days from the date of your order and you will be entitled to the reimbursement of any amount paid to us. Louis Vuitton does not accept any liability in relation to such cancellation. 

 

Should the product be available, the product will be delivered at the address you have indicated in the order form (the “Address”) within a maximum period of 60 days. Longer periods may apply for some kind of products (exotic leathers, exclusive and fashion collection, etc.) and/or in case of delay caused by an event outside Louis Vuitton’s control. 

 

If, at the time of delivery, the packaging is damaged, the package has to be opened in the presence of the carrier in order to verify the condition of the product and note the details of damage, if any, on the delivery note; finally, please contact our sales staff to let them know of any damage to the product as soon as possible.  

 

After 3 unsuccessful attempts to deliver the product at the Address, the product will be returned to Louis Vuitton and Louis Vuitton will have a right to withdraw from the sale, and you will have only the right to the reimbursement of any amount paid to us. 

 

In both cases, the reimbursement will be carried out exclusively at the Louis Vuitton store where you have ordered your product, in your presence, within a 1-year period starting from the date of the notice concerning the non-availability of the product or from the expiry of the pick-up term or from the last unsuccessful delivery attempt. Refund will be made in the original method of payment. 

 

SALES LIMITATION POLICY – PROHIBITED BEHAVIORS: 

 

The products are sold exclusively to individuals (consumers) for personal use or as a gift. Any professional activity and in particular any resellers or intermediaries acting in the name and on behalf of resellers is forbidden. 

 

To ensure better service and better availability of our products, Louis Vuitton limits the quantity of products that can be purchased as follows:  

Per day: no more than 3 leather goods (including small leather goods), 3 accessories, 3 perfumes and/or 3 pairs of shoes. 

Within 4 consecutive weeks a client cannot: (i) purchase more than 6 Leather Goods (including Small Leather Goods), 6 Accessories, 6 Perfumes, 6 Pairs of Shoes or 6 pieces per type of Ready to Wear; (ii) purchase more than 2 of the same identical products; and/or (iii) conduct more than 8 transactions of all kinds of products. 

Within 12 consecutive months: no more than 12 leather goods (including small leather goods), 12 accessories, 12 perfumes, 20 pairs of shoes or 20 articles of ready to wear. 

If you do not comply with the above limitations, our sale advisors may refuse any order or transaction with you for a period of 2 years from your last purchase.  The same will apply in the event of a fraudulent or abnormal order or transaction, or in the event of a dispute relating to a previous transaction or one that does not comply with these terms and conditions. 

 

To ensure the observance of those restrictions, Louis Vuitton Malletier, 2, rue du Pont-Neuf - 75001 Paris, France processes your purchase history. In the conditions set forth by the law, you have a right to access, rectify and delete your personal data, a right to restrict or object to their processing, by contacting personaldata@louisvuitton.com. For more information, please read our privacy policy in store or on louisvuitton.com. 

 

MEANS OF PAYMENT: 

 

By entering into a transaction with Louis Vuitton, you represent that you have been, are and will remain in compliance with applicable national and international laws and regulations designed to fight against bribery, money laundering and terrorist financing or any other dishonesty. 

 
Louis Vuitton informs you that:  

 

Payments by checks, corporate card, business card, anonymous credit or debit card, by Bitcoin or any other types of cryptocurrency are not accepted ; 

For payments by nominative credit or debit card or mobile payment service (e.g Apple Pay), Louis Vuitton may first request an original identity document from the cardholder or the user of the mobile payment solution to confirm their identity; 

Moreover, for payment over EUR 750 equivalent in QAR the signature of the receipt (or credit/debit card receipt) may be requested and Louis Vuitton may require the production of an original identity for comparison of the elements of identity mentioned on the original identity document and those mentioned on the payment method;  

payments by bank transfer are accepted, provided that the client is the holder of the account. Louis Vuitton may request an original identity document. The delivery of the product purchased will only occur upon effective receipt of the transfer in Louis Vuitton’s account;  

payments by cash or by electronic currency (e.g., Alipay, prepaid cards, etc.) are limited to QAR 49,999 per transaction or series of transactions within 1 day. 

 

Identity document means an original passport or national identity card. Photographs on electronic devices or photocopies of identity documents are not accepted.   

 

Identity documents are also required for the processing of tax refunds (original passport and eligibility documents) and, as the case may be, along with a proof of residency, to allow Louis Vuitton to fulfil its obligations in accordance with the applicable laws (notably anti-money laundering regulations). 

 

For tax refund, the presentation of the original of the eligibility documents (passport, etc.) is mandatory.  

 

Exports: Clients planning to export items are warned that they must comply with all applicable laws relating to export including in particular any restrictive measures that could prohibit/restrain the export. Client remains solely responsible for complying with those applicable laws. In this context, Louis Vuitton will refuse any sale of luxury goods which, based on the information provided, would circumvent the export control restrictions that apply. 

 

For more details, please contact a member of our sales staff.  

 

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SPECIFIC CONDITIONS OF SALE APPLICABLE FOR PERSONALIZED ORDERS AND MADE TO ORDERS 

Louis Vuitton offers the possibility of customizing Products (the "Personalized Orders") and/or making made-to-measure orders and/or orders on request (the "Made-to-Orders"). The Specific Terms and Conditions of Sale applicable to these orders are detailed below. All provisions of the General Terms and Conditions above which are not modified by these Specific Terms and Conditions of Sale shall apply. 

 

A - ORDERING TERMS 

When ordering a Personalized Orders or Made-to-Order:  

- A deposit (or prepayment in full) will be required to confirm the order. Once the order has been confirmed, the order becomes firm and final. However, the order will be effective subject to confirmation by Louis Vuitton, within a maximum period of 21 days from the date of the order, of the availability of the Products or of the necessary raw materials. In the event of unavailability of the Product ordered or the raw materials, notably due to suppliers, the Client will be informed within this period. The Personalized Orders or Made-to-Orders will then be cancelled, and the Client will be refunded. During the aforementioned period, you will not be able to cancel your order. You will have the right to cancel your order if Louis Vuitton has not confirmed the order within this period, nor has it cancelled. 

- Louis Vuitton will provide you with an estimate delivery date. 

- Louis Vuitton will ask you to provide the necessary contact information to contact you in order to notify you when your order is ready. 

When collecting the Personalized Order or Made-to-Order, you will be requested to present the original of your identity document as well as the payment balance, if applicable. Louis Vuitton will remain the owner of the Product until the latest of (i) full payment of the Product or (ii) its collection by you. 

In any case, all intellectual property rights attached to the Product will be solely vested in Louis Vuitton notwithstanding the payment of the price of the Product.  

 

Once Personalized Orders or Made-to-Orders are available, they may be collected in shop within 3 months following the notification that your Product is available for pickup in-store. 

 

B - RETURN OF PERSONALIZED ORDERS AND MADE-TO-ORDERS 

Given their personalized and/or made-to-order nature, the Products referred to in these Special Terms and Conditions cannot be returned.  

Therefore, Article “REFUND AND EXCHANGE POLICY” of the General Terms and Conditions above does not apply to Products in Personalized Orders or Made-to-Orders.