Porte Documents Voyage

QUICK FACTS

• • Additional validation may be required for some orders and can delay delivery; once your order has been processed, you will receive an email confirming your order has shipped
• • Shipping timing begins when you receive the shipping confirmation email
• • To track your order, visit MY ORDERS in your MyLV account or click the tracking link in your shipping confirmation email. All delivery tracking is available from when you receive the shipping confirmation email
• • Please note that once your order is confirmed, we are unable to alter the delivery address
• • Please note that our courier cannot deliver to certain addresses such as student/campus accommodation, hotels, restaurants, stores, or forwarding addresses

SHIPPING FEES & TIMING

Standard

• • Fee: Complimentary for all orders
• • Delivery Timing: 2-4 business days from the time you receive shipping confirmation email
• • Exceptions:
• o Please note that we do not deliver to Abu Dhabi Sila & Abu Dhabi Ghuwaifat
• o Additional validation may be required for all orders and can delay delivery

Express

• • Fee: Complimentary for all orders
• • Delivery Timing: Next day from the time you receive the shipping confirmation email
• • Exceptions:
• o The order should be placed before 3pm to receive the order the next day
• o For Dubai: Next Day delivery is available everyday
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• o For selected areas: Next Day delivery is available everyday except if the order is placed on Thursdays
• o Additional validation may be required for all orders and can delay delivery

Collect in Store

• • Fee: Complimentary for all orders
• • Delivery Timing: 2 business days
• • Exceptions:
• o The order should be placed before 4pm to receive the order within 2 business days
• • How to Collect in Store:
• o Notification: You will receive an email and text message notification confirming when your order is ready to be collected from the store
• o To collect your order from a store, you will be required to show:
  1. 1. Confirmation e-mail
  2. 2. Official photo ID (passport or driving license)
  3. 3. Payment card used for the order
• • Exceptions:
• o Additional validation may be required for all orders and can delay delivery
• o If someone else is collecting on your behalf, please make sure the bring:
  1. 1. Confirmation email
  2. 2. Letter of authorisation that permits this person to collect on your behalf
  3. 3. Official photo ID (passport or driving license) of the purchaser
  4. 4. Official photo ID (passport or driving license) of the person collecting
  5. 5. Original method of payment confirmation
• o If you are picking up a Ready-to-Wear item, please note not all Louis Vuitton locations offer fitting rooms and alterations. To find a location that offers these services, please check our STORE LOCATOR for a list of stores that carry Ready-to-Wear
• o The store will keep your order for 30 days, after which your order will be cancelled and returned, and your original method of payment will be refunded (except for personalised items)



Now Yours items such as My LV Heritage, My LV World Tour, and Now Yours Shoes/Ready-to-Wear Products

• • Please allow up to 8 – 12 weeks for delivery of these personalised products
• • Delivery Timing: 2-4 business days from the time you receive the shipping confirmation email
• • Exceptions: Express delivery is not available. Additional validation may be required for all orders and can delay delivery



Please Note

• • All orders containing a perfume item and an item of another category will be shipped in 2 parcels; you will receive 2 tracking numbers that might lead to different delivery times
• • Delivery times are indicative only and subject to the acceptance and approval of your order. Working days are defined as Sunday to Thursday 9am to 9pm, excluding public holidays in the UAE. Please note that deliveries can take longer in certain remote areas or if your order required additional security validation

QUICK FACTS

• • Refunds will be made to the original purchaser, in the original method of payment, except for Cash on Delivery (refunded by Bank Transfer) and are available for purchases made in the UAE only
• • Item must be in perfect condition, unworn
• • Original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets, or boxes
• • Perfume products must be returned in their original packaging (and in particular the crystal film covering the perfume box must still be sealed)
• • No exchanges and returns for personalised items
• • No exchanges and returns for swimwear or earrings for hygienic reasons
• • Watches & jewellery cannot be refunded unless purchased online or over the phone

RETURN YOUR ORDER

• • Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return. Refunds can take up to 14 days to be processed after the cancellation of the order

In store

• • Items purchased online from the UAE website or via our Client Services can be returned to any Louis Vuitton store in the UAE, except for Galeries Lafayette and Level Shoes
• • Refunds may take up to 14 days to be processed, once the item has returned to our eCommerce warehouse

Over the phone

• • Call Client Services at +971 800 884 8866 to arrange a pick-up
• o You will receive an email confirming your return request, as well as all pick-up details in the event of a collection
• o Your cancellation will be effective from the date you call
• • Prepare the parcel
• o Place your item(s) in the original Louis Vuitton packaging and seal the parcel
• • Print the return voucher
• o Cover the original address label with the new pre-paid label receied by email
• • Hand parcel over to the carrier
• o Hand the sealed parcel over to the carrier driver at the scheduled pick-up location



Online

• • Connect to your MyLV Account
• o Request a return from the My Orders tab of your MyLV account
• o A pre-paid shipping label will be emailed to you within 24 hours
• • Prepare the parcel
• o Place your item(s) in the original Louis Vuitton packaging and seal the parcel
• • Print the return voucher
• o Cover the original address label with the new pre-paid label receied by email
• • Hand parcel over to the carrier
• o Hand the sealed parcel over to the carrier driver at the scheduled pick-up location



EXCHANGE YOUR ORDER

• • Items purchased online from the UAE website or via our Client Services can be exchanged by calling Client Services at +971 800 884 8866 or in any Louis Vuitton store in the UAE except for Galeries Lafayette and Level Shoes
• • Please note that only returns can be requested online; exchanges must be done in store or over the phone