Onthego GM

Payments are accepted via credit card, debit card with a valid billing and shipping address* or Cash on Delivery.

For UAE:
Accepted credit cards are Visa, Mastercard and American Express.

For KSA:
Accepted credit cards are Visa and Mastercard.

When placing an order, your billing address must correspond to the address of your credit card, or we will not be able to process your order.

All transactions are secured. The Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.

Bank Transfers are also accepted; in order to pay by Bank Transfer, please contact our Client Services. Please note that processing purchases by Bank Transfer can take up to 14 business days.

*Billing address must be from one of the following countries: Bahrain, Egypt, Kingdom of Saudi Arabia, Jordan, Kuwait, Lebanon, Oman, Qatar & United Arab Emirates.

QUICK FACTS

• • Additional validation may be required for some orders and can delay delivery; once your order has been processed, you will receive an email confirming your order has shipped.
• • Shipping timing begins when you receive the shipping confirmation email.
• • To track your order, visit My Orders in your MyLV account or click the tracking link in your shipping confirmation email. All delivery tracking is available from when you receive the shipping confirmation email.
• • Please note that once your order is confirmed, we are unable to alter the delivery address.
• • Please note that our courier cannot deliver to certain addresses such as student/campus accommodation, hotels, restaurants, stores, or forwarding addresses.

SHIPPING FEES & TIMING

For UAE:

COMPLEMENTARY HOME DELIVERY

• • Fee: Complimentary for all orders.
• • Delivery Timing:

• • Exceptions:
• o Please note that we do not deliver to Abu Dhabi Sila & Abu Dhabi Ghuwaifat.
• o Additional validation may be required for all orders and can delay delivery.

COLLECT IN STORE

• • Fee: Complimentary for all orders.
• • Delivery Timing: 3 business days.
• • Stores offering this service in the UAE are Dubai Mall, Mall of the Emirates, Marina Mall Abu Dhabi, Galleria Mall Abu Dhabi.

For KSA:

COMPLEMENTARY HOME DELIVERY

• • Fee: Complimentary for all orders.
• • Delivery Timing:

• • Exceptions:
• o Please note that we deliver to KSA main cities only – the list of cities is mentioned on the Shipping page.
• o Additional validation may be required for all orders and can delay delivery.

COLLECT IN STORE

• • Fee: Complimentary for all orders.
• • Delivery Timing: 6 business days.
• • Stores offering this service in the KSA are Centria Mall, Kingdom and Jeddah stores.

How to Collect in Store:

1. 1. Confirmation e-mail
2. 2. Official photo ID (passport or driving license)
3. 3. Payment card used for the order

• • If someone else is collecting on your behalf, please make sure they bring:
1. 1. Confirmation email
2. 2. Letter of authorization that permits this person to collect on your behalf
3. 3. Official photo ID (passport or driving license) of the purchaser
4. 4. Official photo ID (passport or driving license) of the person collecting



PLEASE NOTE



• o If you are picking up a Ready-to-Wear item, please note not all Louis Vuitton locations offer fitting rooms and alterations. To find a location that offers these services, please check our STORE LOCATOR for a list of stores that carry Ready-to-Wear.
• o The store will keep your order for 30 days, after which your order will be cancelled and returned, and your original method of payment will be refunded (except for personalized items).

Now Yours items such as Mon Monogram, Mon Damier Graphite, My LV World Tour, and Now Yours Shoes/Ready-to-Wear Products:

• • Please allow up to 8 – 12 weeks for delivery of these personalized products.
• • Delivery Timing: 4 - 6 business days from the time you receive the shipping confirmation email.
• • Exceptions: Express delivery is not available. Additional validation may be required for all orders and can delay delivery.
• • All orders containing a perfume item and an item of another category will be shipped in 2 parcels; you will receive 2 tracking numbers that might lead to different delivery times.
• • Delivery times are indicative only and subject to the acceptance and approval of your order. Working days are defined as Sunday to Thursday 9am to 9pm, excluding public holidays. Please note that deliveries can take longer in certain remote areas or if your order required additional security validation.

QUICK FACTS

• • Refunds will be made to the original purchaser, in the original method of payment, except for Cash on Delivery (refunded by Bank Transfer) and are available for purchases made on our website only.
• • Items must be in perfect condition, unworn, no make-up stains and nor perfume smell.
• • Original packaging should be returned with any related accessories, instructions booklets, labels, protective covers, leaflets, or boxes.
• • Perfume products must be returned in their original packaging (and in particular the crystal film covering the perfume box must still be sealed).
• • No exchanges and returns for personalised items.
• • No exchanges and returns for swimwear or earrings for hygienic reasons.
• • Watches & jewellery cannot be refunded unless purchased online or over the phone.

RETURN YOUR ORDER

• • Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return. Refunds can take up to 14 days to be processed after the cancellation of the order.

ONLINE

• • Connect to your MyLV Account.
• o Request a return from the My Orders tab of your MyLV account.
• • Prepare the parcel by placing your item(s) in the original Louis Vuitton packaging and seal the parcel.
• • Hand it over to the carrier driver at the scheduled pick-up location.

OVER THE PHONE

• • Call Client Services to arrange a pick-up.
• o You will receive an email confirming your return request, as well as all pick-up details in the event of a collection.
• o Your cancellation will be effective from the date you call.
• • Prepare the parcel by placing your item(s) in the original Louis Vuitton packaging and seal the parcel.
• • Hand it over to the carrier driver at the scheduled pick-up location.

IN STORE

• • Items purchased online from the UAE website or via our Client Services can be returned to any Louis Vuitton store in the UAE for a store credit, except for Galeries Lafayette and Level Shoes.
• • Items purchased online from the KSA website or via our Client Services will not be accepted in any of the KSA stores.
• • Refunds may take up to 14 days to be processed, once the item has returned to our warehouse.

EXCHANGE YOUR ORDER

• • Items purchased online from the UAE website or via our Client Services can be exchanged by calling Client Services or in any Louis Vuitton store in the UAE except for Galeries Lafayette and Level Shoes.
• • Items purchased online from the KSA website or via our Client Services can be exchanged by calling Client Services or in any Louis Vuitton store in the KSA for items that are same or higher value only.

Louis Vuitton's signature packaging is inspired by our oldest trunks: the "Imperial Saffron" colour recalls long and distant voyages, whilst our historic VVN leather colour elegantly coats the inside of our boxes.
Issued from sustainable, FSC-certified forests and including 40% of recycled fibres, our boxes bring the convenience of travel to our century by folding down to ease transportation, which significantly reduces their carbon footprint.