LEGAL & PRIVACY

For the purposes described in this Policy, LV may collect the following categories of personal information:

•  Identification and Contact information (such as name, address, phone number or e-mail address), when you are willing to provide them for instance to sign up for an online account or fill out a customer information card in store, to participate in an event, to make a purchase, or ID information when necessary "click and collect” service in applicable stores .Payment information: for instance debit or credit card details, bank account numbers, or other payment details which you must provide to receive products or services you have ordered from us;

•  Demographic information including without limitation  your gender and birthday;

•  Your image when you visit our stores (as CCTVS are in place), or Your voice when you call LV Clients Services (since your call may be recorded);

•  Preferences and interests which you choose to disclose in the course of your privileged contacts or encounters with our client advisors (which may include your preferences about our collections or other luxury brands, your size, your lifestyle, or basic information on your family circle);

•  information, which may include health information, related to possible adverse effect caused by our cosmetic products;

•  Information you submit or post in a public space, on our social media pages or our websites, for example for a product review;

•  Information about your purchases online or in stores. This could include the products you purchased and their prices;

• If you use our websites, we may collect information about the browser you are using, and your browsing behaviour;

• If you use our mobile app, we may collect your GPS location, subject to your consent when required. We might also look how often you use the app and where you downloaded it. We may collect information about the browser you are using, and your browsing behaviour;

• If you use our connected products, we may collect information regarding your use of such products (such as which features on our product you use the most, or battery level information), as well as geolocation information if necessary to provide you the service you requested;

• We may also collect information posted on third party websites or social media platforms about LV products and services, when necessary for the purposes defined hereunder.
Your personal information is collected either directly from you (e.g., if you create an account on one of our sites/apps or make a purchase or otherwise interact with our client advisors in stores or with our LV Client Services), or from you passively (e.g., when using tracking tools like browser cookies), or from third parties (e.g. through social media platforms).

We use the information described above for the purposes specified at the time of collection or hereafter in this Policy:

•  when permitted by applicable law to improve our understanding of your interests and concerns, and to improve our understanding of your use of our products: we may use your information to make our website, apps and products/services better; We may use your information to customize your experience with Us and to tailor our marketing activities to fit your needs and interests as we believe that it is also in our legitimate interest to better serve you and respond to your needs.

•  to provide you with our connected services, to process your order, respond to your requests or questions, and manage your complaints: for example, we use your information to process your order and deliver your products. Or, we may use your information to send you information you requested, or to communicate with you about your account or our relationship: we may contact you about changes to the site or about service updates. We may also contact you about feedback or about this Policy or website terms. In such case, your information is processed to perform the contract we have with you.

•  for security purposes: where permitted by the applicable law, we may use information to protect Our company, Our customers, Our associates, and Our websites or apps against fraud, theft or any wrongdoing which may affect our activity as it is our legitimate interest to ensure the security of our activity online and offline.

•  in accordance with the requirements of the applicable law, to manage the possible adverse effect caused by our cosmetic products in accordance with our legal obligations as cosmetic manufacturer.

•  where permitted by the applicable law, for anti-counterfeiting purposes, and fight against illegal resale channels for LV products in violation of LV's general terms and conditions of sale and LV's selective distribution network (by monitoring in particular, quantities or frequency of products purchased), as it is our legitimate interest to protect against online counterfeiting and preserve our distribution network.

•  for marketing purposes: we may use your information to contact you, subject to your consent when applicable, about new products and special offers we think you will find valuable.

•  where permitted by the applicable law, for analytics purposes, we may use your information to analyse the e-reputation of LV or Our products and to measure the effectiveness of our online or offline campaigns or events, as it is our legitimate interest to preserve LV's image and optimise our marketing campaigns.

•  other purposes: we use information to maintain transaction and other business records for legal, administrative and audit purposes. We also use information to meet legal, insurance and processing requirements.

We do not disclose or otherwise share your personal information We collect, except (subject to the requirements of the applicable law):

•  with Our parent and affiliated companies within Louis Vuitton Group of Companies: only authorized personnel with a need to know have access to the information, for purposes of internal audit, billing or administrative and to provide you with the same level of services around the world. Please find a list of Our affiliate here;

•  with service providers and agents who perform services on Our behalf: for example, We share information with vendors who send emails for Us. We may also share personal information with service providers that help Us operate our websites and perform the services we offer.

•  with banks or other online payment services companies,

•  Subject to your consent, with Our business partners: for example We will share information with third parties who jointly sponsor an event or promotion with Us;

•  with any third party as part of any business restructuring or reorganization (including dissolution or liquidation). This includes if We are merged of all or part of Our business or assets are transferred, assigned or sold.

•  when We are required to do so by law or when it is necessary to comply with applicable law: for example We might share information to respond to a court order.

We may collect certain information through cookies, web beacons and other automated means. A cookie is a text file which is stored in a dedicated area of your device’s hard drive, for instance when you visit online service, when you read an email or while installing or using a mobile app. A cookie allows its sender to identify the device on which it is stored during the period of validity of consent, which does not exceed 13 months.

What type of cookies do we use?

•  Some cookies may be functional to collect information which will allow Us to facilitate your browsing such as languages preferences, memorizing log-in, or saving the content of your shopping basket or wish list.

•  Other cookies also collect information on your behaviour by collecting referring URLS (where our visitors come from, which banners they clicked on and which directed them to our website), pages accessed, times of websites visits. Such information will allow Us to enhance our web sites and apps, have a better understanding of the products and services you would prefer, and offer you more personalized communications and/or more personalized content on our website or our applications.

•  We also use cookies for web analytics to measure the web sites activity and determine the areas of the web sites which are the most visited, hence improving visibility of our content.

•  We use cookies to ensure security of online transactions/purchases through device fingerprinting, which allows to identify certain aspects of the equipment used to place an order.

•  Our websites or apps may contain third party cookies (delivered by advertising agencies, analytics providers, etc.) enabling them to collect browsing information on your devices, including to measure the efficiency of our advertising campaigns on third party websites. Third party cookies are subject to said third party privacy policies. We hereby inform you about the purpose of these cookies and how you can manage them, to the extent we are aware thereof.

•  We may include in our website or apps the possibility to share content with third parties or to let other persons know you browsed our website. Such is the case for instance of “Like” and “Share” functionalities offered by social network platforms (“Facebook”, “Twitter”, etc) .

Social networks which offer these functionalities may identify you even though you do not use these functionalities on our website. Indeed, such functionalities allow social network platforms to track information about your browsing on our website whenever your social network account is active while browsing our website.

We do not control how these platforms collect your personal data while you are browsing our website. We invite you to read the Privacy policies of these social networks to find out how they use information they collect (including for advertising purposes) through these buttons. These Privacy policies should provide you information about how to manage your preferences on your social networks account. 

Acceptance of cookies

Except for functional or security cookies, the use of cookie on a device depends on the user’s choice, which can be made and modified freely and at any time. 

You can manage cookies either here or by setting your browser to accept or reject cookies on your device, either globally or cookie by cookie. Settings that you make may change your internet browsing capacity and may sometimes alter your ability to access to certain services that require the use of cookies.

Such is also the case if we or one of our business partners can no longer recognize the type of browser your device is using such as language, display settings or country/region of connection. We cannot be held liable for the minimized access to our services as a result of cookies you previously deleted or rejected.

How to manage cookie settings in your browser?

Each browser has its own cookie management system, as described in the “Help” menu of your browser, where you will be provided with all necessary information about how to set your preferences. 

If you share your device with other people and the device operates several browsers, we cannot guarantee that personalised services and advertisement designed to match your personal use of the device (if such personalised services and advertisement are available) will correspond to your own use and rather than someone else’s.

Information We collect about you may, in accordance with the requirements of the applicable law, be transferred to, stored and processed in countries/regions where a LV entity is located to ensure you may benefit from better services wherever you visit us and for the purposes defined in this Policy. You may obtain a list of these countries/regions here.

We may also transfer your personal information to the service providers involved in the maintenance of our web sites, apps or social media or any other tool used for the processing of our clients or prospects information.

Some recipients are located in third countries/regions which are considered as not providing the same level of data protection as the one in your jurisdiction .

When we transfer your information, we will protect and provide adequate protection for the transfer of your personal information to recipients in those countries/regions by entering into data transfer agreements based either on  standards contractual clauses (for example those approved by the European Commission as they may be revised or replaced by the EU Commission or supplemented by additional measures when required) with such data recipients or any other valid transfer mechanisms that may be available in the future under applicable law and following competent regulator's guidance.

You can obtain a list of the relevant third countries/regions and copy of these safeguards upon request. 

Your personal information will not be kept in a form that allows you to be identified for any longer than is reasonably considered necessary by LV for achieving the purposes for which it was collected or processed or as it is established in the applicable laws related to data retention periods. The data retention term of Your personal data collected by Us is determined per purpose of data processing according to the following criteria:

• Data collected for the specific purposes defined in Article 2 will be stored only:
• For three (3) years since our last contact, if You are a prospect (i.e. you have not made any purchase with Us but You are interested by LV), or
• For the duration of your commercial relationship with LV and 10 years thereafter, if You are a client (ie You have made a purchase of Our products or services), except some specific processing which have shorter retention period: the images collected in stores by CCTV systems which are stored for the retention period specified in the store; the telephone conversations with our Client Services which are stored for the applicable legal retention periods.
• Your personal data will then be archived to be used: in the event of a litigation or dispute for the statute of limitation term applicable to the related purpose;
• If a judicial action is initiated, the personal information may be stored until the end of such action, including any potential periods for appeal, and will then be deleted or archived as permitted by applicable law;

Your personal data are then anonymized or deleted.

You may request access to the personal information we maintain about you. If you request such access, we will provide you with all the information as required by law (on the purposes of the processing, categories of data processed, categories of recipients, data retention term, etc.).

Where permitted by the applicable law, you may also obtain a copy of any personal information that We hold about you in our records in a format compatible and structure to allow you to exercise your right to data portability when the processing is based on your consent or on the performance of an Agreement between you and Us.

You can also provide general or specific instructions on how your personal data should be processed and may be used, after your death.

You may also request that We correct, amend, erase, any information which is incomplete, out of date or inaccurate.

You can request the deletion of your Personal information (i) if your personal information is no  longer necessary for the purpose of the data processing, (ii) you have withdrawn your consent on the data processing based exclusively on such consent,  (iii) you objected to the data processing, (iv) the personal information processing is unlawful, (v) the personal information must be erased to comply with a legal obligation applicable to LV. LV will take reasonable steps to inform the other entities of the LV group of such erasure.

You can request the restriction of the processing (i) in the event the accuracy of your personal information is contested to allow LV to check such accuracy, (ii) if you wish to restrict your personal information rather than deleting it despite the fact that the processing is unlawful, (iii) if you wish LV to keep your personal information because you need it for your defence in the context of legal claims (iv) if you have objected to the processing but LV conducts verification to check whether it has legitimate grounds for such processing which may override your own rights.

You also have the right to lodge a complaint with the competent supervisory authority.

Our Data Protection Officer contact details are personaldata@louisvuitton.com.  When your information processing is based on your consent (for instance when you accept to receive communication materials), You may withdraw any consent you previously provided to Us at any moment, without affecting the lawfulness of processing based on your consent before withdrawal.

To exercise these rights, please contact us at: personaldata@louisvuitton.com, and we will respond. 

We will provide an adequate level of protection for the personal data and make sure that appropriate technical and organizational security measures are in place to protect the personal information (including education and training of relevant personnel) against accidental or unlawful destruction, accidental loss or alteration, unauthorized disclosure or access, and against all other unlawful forms of processing.

However, to the extent that the Internet is not completely secure, we cannot guarantee that any of your personal information stored or sent to us will be completely safe. We encourage you to use caution when using internet to access our web sites, apps or social media.

Our websites and apps are not directed to children. We do not knowingly collect personally identifiable information from children without permission from a parent or guardian, unless permitted by applicable law.

You must be at least eighteen years old and/or be of legal age to provide Us with your personal information to engage in transactions in our store or on our websites, or apps. By engaging in transactions with us, you affirm that you are at least eighteen years old and/or of legal age and are fully able to enter into and be legally bound by such transactions.

If we are notified (by contacting Us at at "Contact Us") or learn that a minor has submitted personal data to us through our media or otherwise, we will delete such personal information.

We may link to third party sites or services We do not control and which are governed by their own privacy policy. This Policy does not apply to those third party sites. We strongly advise you to check the privacy policies of all third party sites you visit to find out how they are treating your personal information.

Our Policy may change from time to time to reflect changes in Our processing of your personal information. We will notify you of any material changes as required by law. We will post an updated copy on the Site.

This Policy is reproduced in English and Arabic.  If there is any inconsistency between the English text and the Arabic text, the English text will prevail.

If you would like Us to update the information We have about you or your preferences, or if you have any questions about the protection of your personal information please contact Us by email at personaldata@louisvuitton.com.

Last update on 13/09/2022.

This Web-Site (hereinafter the « Website ») is published by Louis Vuitton Malletier SAS, a company incorporated in France with a share capital of 21.119.700 Euros, registered with Paris Trade and Companies Registry under number 318 571 064, having its registered office located at 2 rue du Pont Neuf 75001 Paris, France. Tél : + 33 1 55 80 32 00

Publishing Director for the Website is: Pietro Beccari

The Website is hosted by Orange Business Services SA, with registered office located at 1, place des Droits de l’homme 93210 Saint-Denis La Plaine, France. Tél : +33 1 53 90 85 00

Access to the Website and the use of its contents is subject to the conditions set out below. By accessing the Website, the visitor is deemed to have irrevocably accepted these terms and conditions of use and to have agreed to abide by them. If the visitor does not accept these terms, its only remedy is to discontinue use of the Website.

This Website and all materials, text, code, content, software, graphics, photographs, illustrations, artwork, formats, files, devices and links contained in it or linked to it (together « Content ») are protected by copyrights, trademarks and other intellectual property rights owned by or licensed to, Louis Vuitton Malletier.

Anyone accessing this Website is entitled to view any part of it for private and personal use. However, Content must not be used or reproduced (in whole or in part) for any other purpose including, without limitation, on or in connection with any other Website or publication, or for direct commercial gain.

Louis Vuitton® products are sold exclusively through Louis Vuitton boutiques all over the world, or on the e-commerce section of the Website available solely within certain countries/regions as further detailed on the Website. Contracts for the supply of goods or services formed through the Website are governed by separate terms and conditions of sale.

Any purchase outside of these points of sale is entirely at the purchaser’s risk, in particular with regard to the authenticity of any such purchased items.

Subject to the terms below, Louis Vuitton Malletier takes steps to ensure that the information accessed via the Website is accurate and up-to-date but can give no guarantee or warranty as to the accuracy, timeliness or completeness of any information or material appearing on it. Louis Vuitton Malletier reserves the right to correct the Website content at any time without prior notice and without liability.

Louis Vuitton Malletier cannot be held liable for:

·         Any inaccuracy or omission in respect of the information or material provided on the Website by a third party

·         Any inability to access the Website due to any third party act or action.

The visitor hereby acknowledges that access to the Website may be interrupted at any time by Louis Vuitton for maintenance, security, or any other technical reason. Louis Vuitton will not be liable if for any reason the Website is unavailable at any time or for any period.

Save for liability which Louis Vuitton Malletier cannot by law restrict or exclude, Louis Vuitton Malletier shall have no liability to visitors to the Website or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort, negligence or otherwise, even where Louis Vuitton Malletier has been advised of the possibility of the same whether resulting from access to the Website, inability to access the Website or any information or material directly or indirectly provided through the Website or otherwise. This does not affect any liability of Louis Vuitton Malletier for fraud or for death or personal injury arising from its negligence.

Hypertext links to the Website (other than other websites operated by Louis Vuitton Malletier) may only be included with prior written consent from Louis Vuitton Malletier, which may be withheld at any time.  Louis Vuitton Malletier has no responsibility for the content of such pages.

Louis Vuitton hereby informs visitors that these general terms and conditions may be modified at any time. As soon as they are displayed online, each visitor who accesses the Website is deemed to have accepted these modifications without restriction.  It is therefore the visitor’s responsibility to read these terms and conditions prior to browsing the Website.

RETURN POLICY EXCHANGE POLICY
The products purchased, accompanied by the original of this sales receipt and the tax-free form (if any and if the tax has not been refunded) unused and in pristine condition can be returned for exchange, store credit or refund within 30 days from the date of purchase. Personalised products, high jewellery and high watches, swimwear and earrings cannot be returned. Fragrance must be returned in sealed packaging and exotic products with original CITES certificate.

Watches and jewelry can be returned only after expert verification by Louis Vuitton, in stores carrying the relevant offer and only if accompanied with original receipt and packaging, warranty and product certificates.

Return will be accepted, with the exception of Louis Vuitton stores located in airports, (i) for store credit or exchange in any Louis Vuitton store in the world except in Brazil, China, Columbia, India, Jordan, Kazakhstan, Korea, Lebanon, Mexico, the Dominican Republic, Russia, Taiwan, Thailand, Turkey, Ukraine and Vietnam or (ii) for refund in any Louis Vuitton store in Bahrain. Refund will be made in the original method of payment to the original client.

Your legal rights for defect or lack of conformity of products are not affected by this policy.

Special conditions or limitations may apply in other countries.

For more details, please contact our sales staff.
 

IN CASE OF ORDER WITH PICK-UP IN STORE:
You expressly consent to the full or partial payment in advance of the product.

The delivery of the product that you have ordered is subject to its availability at our stocks. Should the product not be available, we will inform you no later than 30 days and you will be entitled to the reimbursement of any amount paid to us.

Should it be available, the product will be ready for pick-up in store within a maximum period of 30 days. Longer periods may apply for some kind of products (exotic leathers, exclusive and fashion collection, etc).

Please note that you must collect the product within 30 days from receiving our pick-up notice. After the expiry of this term, we cannot guarantee the availability of the product. If the product is no longer available, you have the right to the full reimbursement of the amount paid to us.

Any reimbursement will be carried out exclusively at the Louis Vuitton store where you have ordered your product, in your presence, within a 1-year period starting from the date of the notice concerning the non-availability of the product or from the expiry of the pick-up term. Refund will be made in the original method of payment.
 

IN CASE OF ORDER WITH HOME DELIVERY:
You expressly consent to the full payment in advance of the product.

The delivery of the product that you have ordered is subject to its availability at our stocks. Should the product not be available, we will inform you no later than 30 days and you will be entitled to the reimbursement of any amount paid to us.

Should it be available, the product will be delivered at the address you have indicated in the order form (the “Address”) within a maximum period of 30 days. Longer periods may apply for some kind of products (exotic leathers, exclusive and fashion collection, etc.).

Please note that ownership of the product and the risk for damage passes to you upon delivery of the product.

If at the time of delivery the packaging is damaged, the package has to be opened in the presence of the carrier in order to verify the condition of the product and note the details of damage, if any, on the delivery note. Finally, please contact our sales staff.

After 3 unsuccessful attempts to deliver the product at the Address, the product will be returned to Louis Vuitton and you will have only the right to the reimbursement of any amount paid to us.

Any reimbursement will be carried out exclusively at the Louis Vuitton store where you have ordered your product, in your presence, within a 1-year period starting from the date of the notice of non-availability of the product or of the notice concerning the return of the product to Louis Vuitton due to the impossibility to deliver it.

Refund will be made in the original method of payment.

Your Louis Vuitton Order < order number > is now available in your Louis Vuitton store

We are pleased to inform you that your Louis Vuitton order is now ready for collection in your Louis Vuitton store.

In case you ordered multiple products and do not see all the products above, you will be informed in a separate email when the other products are ready for collection. 

In order to collect the order, please make sure to take with you this pick-up notice and a photo identity document. The surname and first name on the identity document must match the surname and first name indicated in the order form. Acceptable identity documents are passport, identity card or driving license. If the order has not been fully paid, please make sure to also take with you means of payment accepted by Louis Vuitton in Bahrain.  The product will be delivered only upon payment of the order in full.

If you want to designate a proxy for the collection of the order on your behalf but you have not indicated his/her identity in the order form, please communicate to us the complete surname and first name of your proxy to following e-mail address middleeast@contact.louisvuitton.com. In order to collect the order, please make sure that the proxy will bring with him/her this pick-up notice, his/her photo identity documents well as a copy of your photo identity document. If the order has not been fully paid, please make sure that the proxy also brings his/her means of payment as accepted by Louis Vuitton in Bahrain.  The product will be delivered only upon payment of the order in full.

Please note that you must collect the product within30 days from receiving this pick-up notice. After the expiry of this term, we cannot guarantee the availability of the product, but if the product is no longer available, you have the right to have the deposit fully reimbursed. The reimbursement may only be carried out in the Louis Vuitton store where you have ordered your product, in your presence, within a 1-year period starting from the expiry of the pick-up period of 30 days. It will be made in the original method of payment.

This store credit is valid for1 year from date of issue and can be redeemed against Louis Vuitton products in any Louis Vuitton stores in Bahrain.

This store credit cannot be exchanged for cash and will not be redeemed, replaced, or refunded if it is lost, stolen or has expired; Louis Vuitton reserves the right, in its absolute discretion, to not accept this store credit if it is not the original one (photographs on smartphone or photocopies are not accepted) or if it is (or appears to be) damaged, tampered with or used fraudulently. Louis Vuitton is not responsible for any unauthorized use of this store credit.

In case of partial use of this store credit, a new store credit for an amount equivalent to the unused balance will be issued within the validity period.

This gift certificate is valid for 1 year from the date of purchase and may only be redeemed against Louis Vuitton products in all Louis Vuitton stores in Bahrain.

This gift certificate cannot be exchanged for cash and will not be redeemed, replaced, or refunded if it is lost, stolen or has expired; Louis Vuitton reserves the right, in its absolute discretion, to not accept this gift certificate if it is not the original one (photographs on smartphone or photocopies are not accepted) or if it is (or appears to be) damaged, tampered with or used fraudulently. Louis Vuitton is not responsible for any unauthorized use of gift certificate.

In case of partial use of this gift certificate, a credit note for an amount equivalent to the unused balance will be issued to you within the validity period.

We are pleased to reserve the above product for you in the store for up to 48 hours from the date of this receipt.

After the expiry of this term, we cannot guarantee the availability of the product.

For further information, please contact our sale staff in your Louis Vuitton store.

Return policy exchange policy
The products purchased, accompanied by the original of this sales receipt and the tax-free form (if any and if the tax has not been refunded) unused and in pristine condition can be returned for exchange, store credit or refund within 30 days from the date of purchase. Personalised products, high jewellery and high watches, swimwear and earrings cannot be returned. Fragrance must be returned in sealed packaging and exotic products with original CITES certificate.

Watches and jewelry that is not personalised can be returned only after expert verification by Louis Vuitton, in stores carrying the relevant offer and only if accompanied with original receipt and packaging, warranty and product certificates.

Return will be accepted in all Louis Vuitton stores, with the exception of Louis Vuitton stores located in airports, (i) for store credit or exchange in any Louis Vuitton store in the world except in Brazil, China, Columbia, India, Kazakhstan, Korea, Lebanon, Mexico, the Dominican Republic, Russia, Taiwan, Thailand, Turkey, Ukraine and Vietnam or (ii) for refund in any Louis Vuitton store in Jordan. Refund will be made in the original method of payment to the original client.

Your legal rights for defect or lack of conformity of products are not affected by this policy.

Special conditions or limitations may apply in other countries.

For more details, please contact our sales staff.

IN CASE OF ORDER WITH PICK-UP IN STORE:
You expressly consent to the full or partial payment in advance of the product.

The delivery of the product that you have ordered is subject to its availability at our stocks. Should the product not be available, we will inform you no later than 30 days and you accept that in such case you will not receive the product but instead will be entitled to the reimbursement of any amount paid to us.

Should it be available, the product will be ready for pick-up in store within a maximum period of 30 days. Longer periods may apply for some kind of products (exotic leathers, exclusive and fashion collection, etc.).

Please note that ownership of the product and the risk for damage passes to you upon collection of the product by you.

Please note that you must collect the product within 30 days from receiving our pick-up notice. After the expiry of this term, we cannot guarantee the availability of the product. If the product is no longer available, you have the right to the full reimbursement of the amount paid to us.

Any reimbursement will be carried out exclusively at the Louis Vuitton store where you have ordered your product, in your presence, within a 15-year period starting from the date of the notice concerning the non-availability of the product or from the expiry of the pick-up term. Refund will be made in the original method of payment.

IN CASE OF ORDER WITH HOME DELIVERY:
You expressly consent to the full payment in advance of the product.

The delivery of the product that you have ordered is subject to its availability at our stocks. Should the product not be available, we will inform you no later than 30 days and you accept that in such case you will not receive the product but instead will be entitled to the reimbursement of any amount paid to us.

Should it be available, the product will be delivered at the address you have indicated in the order form (the “Address”) within a maximum period of 30 days. Longer periods may apply for some kind of products (exotic leathers, exclusive and fashion collection, etc.).

Please note that ownership of the product and the risk for damage passes to you upon delivery of the product.

If at the time of delivery, the packaging is damaged, the package has to be opened in the presence of the carrier in order to verify the condition of the product and note the details of damage, if any, on the delivery note. Finally, please contact our sales staff.

After 3 unsuccessful attempts to deliver the product at the Address, the product will be returned to Louis Vuitton and you will have only the right to the reimbursement of any amount paid to us.

Any reimbursement will be carried out exclusively at the Louis Vuitton store where you have ordered your product, in your presence, within a 15-year period starting from the date of the notice of non-availability of the product or of the notice concerning the return of the product to Louis Vuitton due to the impossibility to deliver it.

Refund will be made in the original method of payment.

Your Louis Vuitton Order < order number > is now available in your Louis Vuitton store

We are pleased to inform you that your Louis Vuitton order is now ready for collection in your Louis Vuitton store.

In case you ordered multiple products and do not see all the products above, you will be informed in a separate email when the other products are ready for collection. 

In order to collect the order, please make sure to take with you this pick-up notice and a photo identity document. The surname and first name on the identity document must match the surname and first name indicated in the order form. Acceptable identity documents are passport or identity card. If the order has not been fully paid, please make sure to also take with you means of payment accepted by Louis Vuitton in Jordan. The product will be delivered only upon payment of the order in full.

If you want to designate a proxy for the collection of the order on your behalf but you have not indicated his/her identity in the order form, please communicate to us the complete surname and first name of your proxy to following e-mail address middleeast@contact.louisvuitton.com. In order to collect the order, please make sure that the proxy will bring with him/her this pick-up notice, his/her photo identity document as well as a copy of your photo identity document. If the order has not been fully paid, please make sure that the proxy also brings his/her means of payment as accepted by Louis Vuitton in Jordan.  The product will be delivered only upon payment of the order in full.

Please note that you must collect the product within 30 days from receiving this pick-up notice. After the expiry of this term, we cannot guarantee the availability of the product, but if the product is no longer available, you have the right to have the deposit fully reimbursed. The reimbursement may only be carried out in the Louis Vuitton store where you have ordered your product, in your presence, within a 15-year period starting from the expiry of the pick-up period of 30 days. It will be made in the original method of payment.

This store credit is valid for 1 year from date of issue and can be redeemed against Louis Vuitton products in any Louis Vuitton stores in Jordan.

This store credit cannot be exchanged for cash and will not be redeemed, replaced, or refunded if it is lost, stolen or has expired; Louis Vuitton reserves the right, in its absolute discretion, to not accept this store credit if it is not the original one (photographs on smartphone or photocopies are not accepted) or if it is (or appears to be) damaged, tampered with or used fraudulently. Louis Vuitton is not responsible for any unauthorized use of this store credit.

In case of partial use of this store credit, a new store credit for an amount equivalent to the unused balance will be issued within the validity period.

This gift certificate is valid for 1 year from the date of purchase and may only be redeemed against Louis Vuitton products in all Louis Vuitton stores in Jordan.

This gift certificate cannot be exchanged for cash and will not be redeemed, replaced, or refunded if it is lost, stolen or has expired; Louis Vuitton reserves the right, in its absolute discretion, to not accept this gift certificate if it is not the original one (photographs on smartphone or photocopies are not accepted) or if it is (or appears to be) damaged, tampered with or used fraudulently. Louis Vuitton is not responsible for any unauthorized use of gift certificate.

In case of partial use of this gift certificate, a credit note for an amount equivalent to the unused balance will be issued to you within the validity period.

We are pleased to reserve the above product for you in the store for up to 48 hours from the date of this receipt.

After the expiry of this term, we cannot guarantee the availability of the product.

For further information, please contact our sale staff in your Louis Vuitton store.

REFUND EXCHANGE POLICY
Products with original receipt and tax-free form (if any and if the tax has not been refunded), unused and in pristine condition can be returned for exchange, store credit or refund within 30 days from the date of purchase. Personalized products, swimwear and earrings cannot be returned. Fragrance must be returned in sealed packaging and exotic products with original CITES certificate.

High jewelry and high watches can be returned only in Kuwait within 24h from the date of purchase provided that the high jewelry and high watches are in similar conditions while purchased.

Watches and jewelry can be returned only after expert verification by Louis Vuitton, in stores carrying the offer if accompanied with original receipt and packaging, warranty and product certificates.

Return will be accepted, with the exception of Louis Vuitton stores located in airports, (i) for store credit or exchange in any Louis Vuitton store in the world except in Brazil, China, Columbia, India, Jordan, Kazakhstan, Korea, Lebanon, Mexico, the Dominican Republic, Russia, Taiwan, Thailand, Turkey, Ukraine and Vietnam or (ii) for refund in any Louis Vuitton store in Kuwait. Refund will be made in the original method of payment to the original client.

Special conditions or limitations may apply in other countries.

Your legal rights for defect or lack of conformity of products are not affected by this policy.

IN CASE OF ORDER WITH:
-PICK-UP IN STORE:
You expressly consent to the full or partial payment in advance of the product.

The delivery of the product that you have ordered is subject to its availability at our stocks. Should the product not be available, we will inform you no later than 30 days and you will be entitled to the reimbursement of any amount paid to us.

Should it be available, the product will be ready for pick-up in store within a maximum period of 30 days. Longer periods may apply for some kind of products (exotic leathers, exclusive and fashion collection, etc.).

Please note that you must collect the product within 30 days from receiving our pick-up notice. After the expiry of this term, we cannot guarantee the availability of the product. If the product is no longer available, you have the right to the full reimbursement of the amount paid to us.

-WITH HOME DELIVERY:
You expressly consent to the full payment in advance of the product.

The delivery of the product that you have ordered is subject to its availability at our stocks. Should the product not be available, we will inform you no later than 30 days and you will be entitled to the reimbursement of any amount paid to us.

Should it be available, the product will be delivered at the address you have indicated in the order form (the “Address”) within a maximum period of 30 days. Longer periods may apply for some kind of products (exotic leathers, exclusive and fashion collection, etc.).

Please note that ownership of the product and the risk for damage passes to you upon delivery of the product.

If, at the time of delivery, the packaging is damaged, the package has to be opened in the presence of the carrier in order to verify the condition of the product and note the details of damage, if any, on the delivery note. Finally, please contact our sales staff.

After 3 unsuccessful attempts to deliver the product at the Address, the product will be returned to Louis Vuitton and you will have only the right to the reimbursement of any amount paid to us.

The reimbursement will be carried out exclusively at the Louis Vuitton store where you have ordered your product, in your presence, within a 10-year period starting from the date of the notice of non-availability of the product or from the expiry of the pick-up term or from the date of the notice concerning the return of the product to Louis Vuitton due to the impossibility to deliver it. Refund will be made in the original method of payment.

MEANS OF PAYMENT:
Louis Vuitton informs you that:

(i)Payments by check are not accepted;
(ii)For payments by credit card or through any electronic payment means, Louis Vuitton will first request from the holder of the card or electronic money, the production of an original identity document. Moreover, for any payment by credit card without pin or anonymous credit card, the signature of the receipt and/or invoice or credit card receipt is mandatory;
(iii)For tax refund, the presentation of the original of the eligibility documents (passport) is mandatory.

Photographs on smartphone or photocopies are not accepted. Identity documents means passport and national identity card.

For more details, please contact our sales staff.

REFUND EXCHANGE POLICY:
Products with original receipt and tax-free form (if any and if the tax has not been refunded), unused and in pristine condition can be returned for exchange, store credit or refund within 30 days from the date of purchase. Personalized products, high jewelry and high watches, swimwear and earrings cannot be returned. Fragrance must be returned in sealed packaging and exotic products with original CITES certificate.

Watches and jewelry can be returned only after expert verification by Louis Vuitton, in stores carrying the offer if accompanied with original receipt and packaging, warranty and product certificates.

Return will be accepted, with the exception of Louis Vuitton stores located in airports, (i) for store credit or exchange in any Louis Vuitton store in the world except in Brazil, China, Columbia, India, Jordan, Kazakhstan, Korea, Lebanon, Mexico, the Dominican Republic, Russia, Taiwan, Thailand, Turkey, Ukraine and Vietnam or (ii) for refund in any Louis Vuitton store in Qatar. Refund will be made in the original method of payment to the original client.

Special conditions or limitations may apply in other countries.

Your legal rights for defect or lack of conformity of products are not affected by this policy and is subject to the Consumer Protection Law No 8 of 2008 as amended.

IN CASE OF ORDER WITH:
-PICK-UP IN STORE:

You expressly consent to the full or partial payment in advance of the product.

The delivery of the product that you have ordered is subject to its availability at our stocks. Should the product not be available, we will inform you no later than 30 days and you will be entitled to the reimbursement of any amount paid to us.

Should it be available, the product will be ready for pick-up in store within a maximum period of 30 days. Longer periods may apply for some kind of products (exotic leathers, exclusive and fashion collection, etc.).

Please note that you must collect the product within 30 days from receiving our pick-up notice. After the expiry of this term, we cannot guarantee the availability of the product. If the product is no longer available, you have the right to the full reimbursement of the amount paid to us.

- WITH HOME DELIVERY:
You expressly consent to the full payment in advance of the product.

The delivery of the product that you have ordered is subject to its availability at our stocks. Should the product not be available, we will inform you no later than 30 days and you will be entitled to the reimbursement of any amount paid to us.

Should it be available, the product will be delivered at the address you have indicated in the order form (the “Address”) within a maximum period of 30 days. Longer periods may apply for some kind of products (exotic leathers, exclusive and fashion collection, etc.).

Please note that ownership of the product and the risk for damage passes to you upon delivery of the product.

If at the time of delivery the packaging is damaged, the package has to be opened in the presence of the carrier in order to verify the condition of the product and note the details of damage, if any, on the delivery note. Finally, please contact our sales staff.

After 3 unsuccessful attempts to deliver, the product at the Address, the product will be returned to Louis Vuitton and you will have only the right to the reimbursement of any amount paid to us.

Any reimbursement will be carried out exclusively at the Louis Vuitton store where you have ordered your product, in your presence, within a 1-year period starting from the date of the notice of non-availability of the product or from the expiry of the pick-up term or from the notice concerning the return of the product to Louis Vuitton due to the impossibility to deliver it. Refund will be made in the original method of payment.

MEANS OF PAYMENT:
Louis Vuitton informs you that:
(i) Payments by check are not accepted;
(ii)For payments by credit card or through any electronic payment means, Louis Vuitton will first request from the holder of the card or the electronic payment, the production of an original identity document. Moreover, for any payment by credit card without pin or anonymous credit card, the signature of the receipt and/or invoice or credit card receipt is mandatory;
(iii) For tax refund, the presentation of the original of the eligibility documents (passport) is mandatory.

Photographs on smartphone or photocopies are not accepted. Identity document means passport or national identity card.

For more details, please contact our sales staff.

RETURN POLICY EXCHANGE POLICY
The products purchased, accompanied by the original of this sales receipt and the tax-free form (if any and if the tax has not been refunded) unused and in pristine condition can be returned for exchange, store credit or refund within 30 days from the date of purchase. Personalised products, high jewellery and high watches, swimwear and earrings cannot be returned. Fragrance must be returned in sealed packaging and exotic products with original CITES certificate.

Watches and jewelry can be returned only after expert verification by Louis Vuitton, in stores carrying the relevant offer and only if accompanied with original receipt and packaging, warranty and product certificates.

Return will be accepted, with the exception of Louis Vuitton stores located in airports, (i) for store credit or exchange in any Louis Vuitton store in the world except in Brazil, China, Columbia, India, Jordan, Kazakhstan, Korea, Lebanon, Mexico, the Dominican Republic, Russia, Taiwan, Thailand, Turkey, Ukraine and Vietnam or (ii) for refund in any Louis Vuitton store in Saudi Arabia. Refund will be made in the original method of payment to the original client.

Your legal rights for defect or lack of conformity of products are not affected by this policy.

Special conditions or limitations may apply in other countries.

For more details, please contact our sales staff.

IN CASE OF ORDER WITH PICK-UP IN STORE:
You expressly consent to the full or partial payment in advance of the product.

The delivery of the product that you have ordered is subject to its availability at our stocks. Should the product not be available, we will inform you no later than 30 days and you will be entitled to the reimbursement of any amount paid to us.

Should it be available, the product will be ready for pick-up in store within a maximum period of 30 days. Longer periods may apply for some kind of products (exotic leathers, exclusive and fashion collection, etc.).

Please note that you must collect the product within 30 days from receiving our pick-up notice. After the expiry of this term, we cannot guarantee the availability of the product. If the product is no longer available, you have the right to the full reimbursement of the amount paid to us.

Any reimbursement will be carried out exclusively at the Louis Vuitton store where you have ordered your product, in your presence. Refund will be made in the original method of payment.

IN CASE OF ORDER WITH HOME DELIVERY:
You expressly consent to the full payment in advance of the product.

The delivery of the product that you have ordered is subject to its availability at our stocks. Should the product not be available, we will inform you no later than 30 days and you will be entitled to the reimbursement of any amount paid to us.

Should it be available, the product will be delivered at the address you have indicated in the order form (the “Address”) within a maximum period of 30 days. Longer periods may apply for some kind of products (exotic leathers, exclusive and fashion collection, etc.).

Please note that ownership of the product and the risk for damage passes to you upon delivery of the product.

If at the time of delivery, the packaging is damaged, the package has to be opened in the presence of the carrier in order to verify the condition of the product and note the details of damage, if any, on the delivery not. Finally, please contact our sales staff.

After 3 unsuccessful attempts to deliver the product at the Address, the product will be returned to Louis Vuitton and you will have only the right to the reimbursement of any amount paid to us.

Any reimbursement will be carried out exclusively at the Louis Vuitton store where you have ordered your product, in your presence. Refund will be made in the original method of payment.

Your Louis Vuitton Order < order number > is now available in your Louis Vuitton store

We are pleased to inform you that your Louis Vuitton order is now ready for collection in your Louis Vuitton store.

In case you ordered multiple products and do not see all the products above, you will be informed in a separate email when the other products are ready for collection.

In order to collect the order, please make sure to take with you this pick-up notice and a photo identity document. The surname and first name on the identity document must match the surname and first name indicated in the order form. Acceptable identity documents are passport, identity card or driving license. If the order has not been fully paid, please make sure to also take with you means of payment accepted by Louis Vuitton in Saudi Arabia.  The product will be delivered only upon payment of the order in full.

If you want to designate a proxy for the collection of the order on your behalf but you have not indicated his/her identity in the order form, please communicate to us the complete surname and first name of your proxy to following e-mail address  middleeast@contact.louisvuitton.com. In order to collect the order, please make sure that the proxy will bring with him/her this pick-up notice, his/her photo identity document as well as a copy of your photo identity document. If the order has not been fully paid, please make sure that the proxy also brings his/her means of payment as accepted by Louis Vuitton in Saudi Arabia.  The product will be delivered only upon payment of the order in full.

Please note that you must collect the product within 30 days from receiving this pick-up notice. After the expiry of this term, we cannot guarantee the availability of the product, but if the product is no longer available, you have the right to have the deposit fully reimbursed. The reimbursement may only be carried out in the Louis Vuitton store where you have ordered your product. It will be made in the original method of payment.

This store credit is valid for 1 year from date of issue and can be redeemed against Louis Vuitton products in any Louis Vuitton stores in Saudi Arabia.

This store credit cannot be exchanged for cash and will not be redeemed, replaced, or refunded if it is lost, stolen or has expired; Louis Vuitton reserves the right, in its absolute discretion, to not accept this store credit if it is not the original one (photographs on smartphone or photocopies are not accepted) or if it is (or appears to be) damaged, tampered with or used fraudulently. Louis Vuitton is not responsible for any unauthorized use of this store credit.

In case of partial use of this store credit, a new store credit for an amount equivalent to the unused balance will be issued within the validity period.

This gift certificate is valid for 1 year from the date of purchase and may only be redeemed against Louis Vuitton products in all Louis Vuitton stores in Saudi Arabia.

This gift certificate cannot be exchanged for cash and will not be redeemed, replaced, or refunded if it is lost, stolen or has expired; Louis Vuitton reserves the right, in its absolute discretion, to not accept this gift certificate if it is not the original one (photographs on smartphone or photocopies are not accepted) or if it is (or appears to be) damaged, tampered with or used fraudulently. Louis Vuitton is not responsible for any unauthorized use of gift certificate.

In case of partial use of this gift certificate, a credit note for an amount equivalent to the unused balance will be issued to you within the validity period.

We are pleased to reserve the above product for you in the store for up to 48 hours from the date of this receipt.

After the expiry of this term, we cannot guarantee the availability of the product.

For further information, please contact our sale staff in your Louis Vuitton store.

REFUND & EXCHANGE POLICY

The products purchased, accompanied by the original of this sales receipt and the tax-free form (if any and if the tax has not been refunded) unused and in pristine condition can be returned for exchange, store credit or refund within 30 days from the date of purchase. Personalised products, high jewellery and high watches, swimwear and earrings cannot be returned. Fragrance must be returned in sealed packaging and exotic products with original CITES certificate.

Watches and jewelry that is not personalized can be returned only after expert verification by Louis Vuitton, in stores carrying the relevant offer and only if accompanied with original receipt and packaging, warranty and product certificates.

Return will be accepted in all Louis Vuitton stores, with the exception of Louis Vuitton stores located in airports, (i) for store credit or exchange in any Louis Vuitton store in the world except in Brazil, China, Columbia, India, Jordan, Kazakhstan, Lebanon, Korea, Mexico, the Dominican Republic, Russia, Taiwan, Thailand, Turkey, Ukraine and Vietnam or (ii) for refund  only in Louis Vuitton stores in Level Shoes and Galleries Lafayette in Dubai Mall, United Arab Emirates. Refund will be made in the original method of payment to the original client.

Your legal rights for defect or lack of conformity of products are not affected by this policy.

Special conditions or limitations may apply in other countries.

For more details, please contact our sales staff.

IN CASE OF ORDER WITH PICK-UP IN STORE:

You expressly consent to the full or partial payment in advance of the product.

The delivery of the product that you have ordered is subject to its availability at our stocks. Should the product not be available, we will inform you no later than 30 days and you will be entitled to the reimbursement of any amount paid to us.

Should it be available, the product will be ready for pick-up in store within a maximum period of 30 days. Longer periods may apply for some kind of products (exotic leathers, exclusive and fashion collection, etc.).

Please note that you must collect the product within 30 days from receiving our pick-up notice. After the expiry of this term, we cannot guarantee the availability of the product. If the product is no longer available, you have the right to the full reimbursement of the amount paid to us.

Any reimbursement will be carried out exclusively at the Louis Vuitton store where you have ordered your product, in your presence, within a 15-year period starting from the date of the notice concerning the non-availability of the product or from the expiry of the pick-up term. Refund will be made in the original method of payment.

IN CASE OF ORDER WITH HOME DELIVERY:

You expressly consent to the full payment in advance of the product.

The delivery of the product that you have ordered is subject to its availability at our stocks. Should the product not be available, we will inform you no later than30 days and you will be entitled to the reimbursement of any amount paid to us.

Should it be available, the product will be delivered at the address you have indicated in the order form (the “Address”) within a maximum period of 30 days. Longer periods may apply for some kind of products (exotic leathers, exclusive and fashion collection, etc.).

Please note that ownership of the product and the risk for damage passes to you upon delivery of the product.

If at the time of delivery, the packaging is damaged, the package has to be opened in the presence of the carrier in order to verify the condition of the product and note the details of damage, if any, on the delivery note. Finally, please contact our sales staff.

After 3 unsuccessful attempts to deliver the product at the Address, the product will be returned to Louis Vuitton and you will have only the right to the reimbursement of any amount paid to us.

Any reimbursement will be carried out exclusively at the Louis Vuitton store where you have ordered your product, in your presence, within a 15-year period starting from the date of the notice of non-availability of the product or of the notice concerning the return of the product to Louis Vuitton due to the impossibility to deliver it.

Refund will be made in the original method of payment.

Your Louis Vuitton Order < order number > is now available in your Louis Vuitton store

We are pleased to inform you that your Louis Vuitton order is now ready for collection in your Louis Vuitton store.

In case you ordered multiple products and do not see all the products above, you will be informed in a separate email when the other products are ready for collection. 

In order to collect the order, please make sure to take with you this pick-up notice and a photo identity document. The surname and first name on the identity document must match the surname and first name indicated in the order form. Acceptable identity documents are passport, identity card or driving license. If the order has not been fully paid, please make sure to also take with you means of payment accepted by Louis Vuitton in United Arab Emirates. The product will be delivered only upon payment of the order in full.

If you want to designate a proxy for the collection of the order on your behalf but you have not indicated his/her identity in the order form, please communicate to us the complete surname and first name of your proxy to following e-mail address middleeast@contact.louisvuitton.com. In order to collect the order, please make sure that the proxy will bring with him/her this pick-up notice, his/her photo identity document as well as a copy of your photo identity document. If the order has not been fully paid, please make sure that the proxy also brings his/her means of payment as accepted by Louis Vuitton in United Arab Emirates.  The product will be delivered only upon payment of the order in full.

Please note that you must collect the product within 30 days from receiving this pick-up notice. After the expiry of this term, we cannot guarantee the availability of the product, but if the product is no longer available, you have the right to have the deposit fully reimbursed. The reimbursement may only be carried out in the Louis Vuitton store where you have ordered your product, in your presence, within a 15-year period starting from the expiry of the pick-up period of 30 days. It will be made in the original method of payment.

This store credit is valid for 1 year from date of issue and can be redeemed against Louis Vuitton products in any Louis Vuitton stores in United Arab Emirates.

This store credit cannot be exchanged for cash and will not be redeemed, replaced, or refunded if it is lost, stolen or has expired; Louis Vuitton reserves the right, in its absolute discretion, to not accept this store credit if it is not the original one (photographs on smartphone or photocopies are not accepted) or if it is (or appears to be) damaged, tampered with or used fraudulently. Louis Vuitton is not responsible for any unauthorized use of this store credit.

In case of partial use of this store credit, a new store credit for an amount equivalent to the unused balance will be issued within the validity period.

This gift certificate is valid for 1 year from the date of purchase and may only be redeemed against Louis Vuitton products in all Louis Vuitton stores in United Arab Emirates.

This gift certificate cannot be exchanged for cash and will not be redeemed, replaced, or refunded if it is lost, stolen or has expired; Louis Vuitton reserves the right, in its absolute discretion, to not accept this gift certificate if it is not the original one (photographs on smartphone or photocopies are not accepted) or if it is (or appears to be) damaged, tampered with or used fraudulently. Louis Vuitton is not responsible for any unauthorized use of gift certificate.

In case of partial use of this gift certificate, a credit note for an amount equivalent to the unused balance will be issued to you within the validity period.

We are pleased to reserve the above product for you in the store for up to 48 hours from the date of this receipt.

After the expiry of this term, we cannot guarantee the availability of the product.

For further information, please contact our sale staff in your Louis Vuitton store.

Return policy & exchange policy

The products purchased, accompanied by the original of this sales receipt and the tax-free form (if any and if the tax has not been refunded) unused and in pristine condition can be returned for exchange, store credit or refund within 30 days from the date of purchase. Personalised products, high jewellery and high watches, swimwear and earrings cannot be returned. Fragrance must be returned in sealed packaging and exotic products with original CITES certificate.

Watches and jewelry that is not personalized can be returned only after expert verification by Louis Vuitton, in stores carrying the relevant offer and only if accompanied with original receipt and packaging, warranty and product certificates.

Return will be accepted in all Louis Vuitton stores, with the exception of Louis Vuitton stores located in airports, (i) for store credit or exchange in any Louis Vuitton store in the world except in Brazil, China, Columbia, India, Jordan, Kazakhstan, Korea, Lebanon, Mexico, the Dominican Republic, Russia, Taiwan, Thailand, Turkey, Ukraine and Vietnam or (ii) for refund in any Louis Vuitton store in United Arab Emirates, except in Louis Vuitton stores in Level Shoes and Galleries Lafayette in Dubai Mall. Refund will be made in the original method of payment to the original client.

Your legal rights for defect or lack of conformity of products are not affected by this policy.

Special conditions or limitations may apply in other countries.

For more details, please contact our sales staff.

IN CASE OF ORDER WITH PICK-UP IN STORE:
You expressly consent to the full or partial payment in advance of the product.

The delivery of the product that you have ordered is subject to its availability at our stocks. Should the product not be available, we will inform you no later than 30 days and you will be entitled to the reimbursement of any amount paid to us.

Should it be available, the product will be ready for pick-up in store within a maximum period of 30 days. Longer periods may apply for some kind of products (exotic leathers, exclusive and fashion collection, etc.).

Please note that you must collect the product within 30 days from receiving our pick-up notice. After the expiry of this term, we cannot guarantee the availability of the product. If the product is no longer available, you have the right to the full reimbursement of the amount paid to us.

Any reimbursement will be carried out exclusively at the Louis Vuitton store where you have ordered your product, in your presence, within a 15-year period starting from the date of the notice concerning the non-availability of the product or from the expiry of the pick-up term. Refund will be made in the original method of payment.

IN CASE OF ORDER WITH HOME DELIVERY:
You expressly consent to the full payment in advance of the product.

The delivery of the product that you have ordered is subject to its availability at our stocks. Should the product not be available, we will inform you no later than30 days and you will be entitled to the reimbursement of any amount paid to us.

Should it be available, the product will be delivered at the address you have indicated in the order form (the “Address”) within a maximum period of 30 days. Longer periods may apply for some kind of products (exotic leathers, exclusive and fashion collection, etc.).

Please note that ownership of the product and the risk for damage passes to you upon delivery of the product.

If at the time of delivery, the packaging is damaged, the package has to be opened in the presence of the carrier in order to verify the condition of the product and note the details of damage, if any, on the delivery note. Finally, please contact our sales staff.

After 3 unsuccessful attempts to deliver the product at the Address, the product will be returned to Louis Vuitton and you will have only the right to the reimbursement of any amount paid to us.

Any reimbursement will be carried out exclusively at the Louis Vuitton store where you have ordered your product, in your presence, within a 15-year period starting from the date of the notice of non-availability of the product or of the notice concerning the return of the product to Louis Vuitton due to the impossibility to deliver it.

Refund will be made in the original method of payment.

Your Louis Vuitton Order < order number > is now available in your Louis Vuitton store

We are pleased to inform you that your Louis Vuitton order is now ready for collection in your Louis Vuitton store.

In case you ordered multiple products and do not see all the products above, you will be informed in a separate email when the other products are ready for collection. 

In order to collect the order, please make sure to take with you this pick-up notice and a photo identity document. The surname and first name on the identity document must match the surname and first name indicated in the order form. Acceptable identity documents are passport, identity card or driving license. If the order has not been fully paid, please make sure to also take with you means of payment accepted by Louis Vuitton in United Arab Emirates. The product will be delivered only upon payment of the order in full.

If you want to designate a proxy for the collection of the order on your behalf but you have not indicated his/her identity in the order form, please communicate to us the complete surname and first name of your proxy to following e-mail address middleeast@contact.louisvuitton.com. In order to collect the order, please make sure that the proxy will bring with him/her this pick-up notice, his/her photo identity document as well as a copy of your photo identity document. If the order has not been fully paid, please make sure that the proxy also brings his/her means of payment as accepted by Louis Vuitton in United Arab Emirates.  The product will be delivered only upon payment of the order in full.

Please note that you must collect the product within 30 days from receiving this pick-up notice. After the expiry of this term, we cannot guarantee the availability of the product, but if the product is no longer available, you have the right to have the deposit fully reimbursed. The reimbursement may only be carried out in the Louis Vuitton store where you have ordered your product, in your presence, within a 15-year period starting from the expiry of the pick-up period of 30 days. It will be made in the original method of payment.

This store credit is valid for 1 year from date of issue and can be redeemed against Louis Vuitton products in any Louis Vuitton stores in United Arab Emirates.

This store credit cannot be exchanged for cash and will not be redeemed, replaced, or refunded if it is lost, stolen or has expired; Louis Vuitton reserves the right, in its absolute discretion, to not accept this store credit if it is not the original one (photographs on smartphone or photocopies are not accepted) or if it is (or appears to be) damaged, tampered with or used fraudulently. Louis Vuitton is not responsible for any unauthorized use of this store credit.

In case of partial use of this store credit, a new store credit for an amount equivalent to the unused balance will be issued within the validity period.

This gift certificate is valid for 1 year from the date of purchase and may only be redeemed against Louis Vuitton products in all Louis Vuitton stores in United Arab Emirates.

This gift certificate cannot be exchanged for cash and will not be redeemed, replaced, or refunded if it is lost, stolen or has expired; Louis Vuitton reserves the right, in its absolute discretion, to not accept this gift certificate if it is not the original one (photographs on smartphone or photocopies are not accepted) or if it is (or appears to be) damaged, tampered with or used fraudulently. Louis Vuitton is not responsible for any unauthorized use of gift certificate.

In case of partial use of this gift certificate, a credit note for an amount equivalent to the unused balance will be issued to you within the validity period.

We are pleased to reserve the above product for you in the store for up to 48 hours from the date of this receipt.

After the expiry of this term, we cannot guarantee the availability of the product.

For further information, please contact our sale staff in your Louis Vuitton store.

Return policy & exchange policy

The products purchased, accompanied by the original of this sales receipt unused and in pristine condition can be returned (i) before departure, for refund or exchange, only in the Louis Vuitton Dubai airport store or (ii) after departure, for exchange or store credit only within 30 days from the date of purchase in any Louis Vuitton store except in United Arabic Emirates, Brazil, China, Columbia, India, Jordan, Kazakhstan, Lebanon, Korea, Mexico, the Dominican Republic, Russia, Taiwan, Thailand, Turkey, Ukraine and Vietnam  and others stores located in airports. Personalised products, high jewellery and high watches (personalized or not), swimwear and earrings cannot be returned. Fragrance must be returned in sealed packaging and exotic products with original CITES certificate.

Watches and jewelry that is not personalized can be returned only after expert verification by Louis Vuitton, in stores carrying the relevant offer and only if accompanied with original receipt and packaging, warranty and product certificates. 

Any refund will be made in the original method of payment to the original client.

Your legal rights for defect or lack of conformity of products are not affected by this policy.

Special conditions or limitations may apply in other countries.

For more details, please contact our sales staff.

We are pleased to reserve the above product for you in the store for up to 48 hours from the date of this receipt.

After the expiry of this term, we cannot guarantee the availability of the product.

For further information, please contact our sale staff in your Louis Vuitton store.