Delivery and Returns

Louis Vuitton offers delivery in the country where the order has been placed online or by phone.
Please note that e-Commerce service is only available in the UAE at the moment.

Complimentary Home Delivery
The expected time for standard delivery is 2 to 4 business days following order placement.
Shipping charges for standard delivery orders are complimentary.
* We do not ship to remote and rural areas such as Abu Dhabi Sila and Abu Dhabi Ghuwaifat.

Please note that My LV Heritage orders are delivered within about 8 to 12 weeks.

In order to provide you with the best service, please enter carefully your complete and accurate shipping address.
Area name should be entered in the "Area" field and should match exactly with the address.

Louis Vuitton will send you several emails during the order process to keep you informed about the different stages of your order. In addition, your MyLV Account will allow you to follow your order status.
All our products are sent individually gift-wrapped in our exclusive gifting boxes or folders, with the exception of agenda refills.

In order to get more precise information on delivery delays for your order, do not hesitate to contact Client Services on +971 800 884 8866.

Please note that bespoke or personalised items such as My LV Heritage or hot-stamped products cannot be exchanged or returned.

Items returned must be in perfect condition, unworn and in their original packaging with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes.
Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return.

How to return your purchase:
Louis Vuitton will arrange the pick-up of your item(s) with our carrier from your preferred address. This is a complimentary service. Please follow the following process:

1- CALL CLIENT SERVICE AT +971 800 884 8866 TO NOTIFY US OF THE RETURN OR THROUGH YOUR MYLV ACCOUNT
You will receive an email confirming your return request.
The courier will be at your address in few upcoming days after placing your return request.
Your cancellation will be effective from the date you call us.

2- PREPARE THE PARCEL
Put your item(s) in the original Louis Vuitton packaging.  Then place it in the original parcel as it is reusable. Seal the parcel with the double sided tape found inside the box.

3 - HAND PARCEL OVER TO THE CARRIER
Hand the sealed parcel over to the carrier driver, he will provide the new return label.  

We would like to apologise for the inconvenience however refunds cannot be processed in the following stores: Galeries Lafayette and Level Shoes